Slightly doubled image

toniface · March 29, 2021, 9:49am

Hi,

As I said I tried the cord solution, reset to factory and autofocus 15 times to ceiling and wall and no solution. More ideas? Will be solved in next update or return the product and send replacement?
Please, I need a solution!

Thanks

Philips_Support_P · April 7, 2021, 11:50am

Hi @toniface @Sapa77 and others,

thanks for being patient. We have a new firmware version V1.2.6 which contains a possible fix to this issue.

Could you please:

Follow the INFO: How to do offline software update? guide
For step 1, please download this V1.2.6 file instead. Continue with the rest of the steps as given in the guide.

Please let us know if this solves the problem. We’ll then release it to everyone.

toniface · April 8, 2021, 8:26am

Hi,

The problem still… You can see in the letters of this pictures (Zoom in)

Please, do you have any idea or you have to replace the projector…

Thanks!

Sapa77 · April 9, 2021, 10:02am

Hi,
I did the update right now, and after automatic reboot + 10 minutes, the image stays good, not good as before but in some way acceptable. (from before the update to now, always with the charger plugged).
This evening and/or tomorrow, I will do some tests (see one or two movies on the wall ) one on battery and the second one plugged to charger) and give you feedback for Monday.
Thanks
Salvo

P.S just for notifying you, since this update I see a welcome app, select language show only English. Also, the “select time zone” menu in the same app doesn’t work. But it’s probably because it’s a beta firmware.

Philips_Support_P · April 12, 2021, 7:26am

@toniface could you please try to do a factory reset also, after updating? It seems to be a different issue than what the others are experiencing in this thread. From the picture it looks like the actuator which transforms the DLP from 540p to 1080p is malfunctioning.

@Sapa77 that’s reassuring. The welcome app is EasySetup beta, you’re right it’s still in testing and doesn’t fully work yet. You should be able to simply uninstall it.

R347ITY · April 12, 2021, 10:35am

Same problem here!
Image gets blurry and kind of double…
Just thought the projector was dying for me. Did appear after watching à Netflix movie…

Then when I did turn off auto keystone, picture got back ok again for a while…
Now it’s back again! Didn’t do a Factory reset, byt guess That will be the next step…
(However I think I did a factory reset after last update and this problem appeared after some movie watching, USB power connected to the projector.)

R347ITY · April 12, 2021, 3:55pm

Ok reset had it working for 5 minuters, then the behaviour returns!
Removed the poweradapter and then it returned to normal directly…
Did insert the poweradapter again and image is still normal! But I expect it to fail again…
(Didn´t experience this before the update)

So is charging now causing this issue, while using it?
was there a possibility to turn of charging while running on the external power adapter?

Sapa77 · April 12, 2021, 4:55pm

Hi,
For me, the problem looks solved.
I tested ~4h, seeing a movie with the charger and another one without.
No more blurred for me.
If I can help do more tests or need more info from me, I am happy to help.
Salvo

P.S. @Philips_Support_P , I’m curious; if it is possible can you give more info on what was the problems?

toniface · April 12, 2021, 6:13pm

Dear Sirs,

I did factory reset after updating and the problem stills. What can I do? It’s a long time watching with bad quality…

Please, I need a solution.

Thanks!

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Missatge de Prashant via Philips Projection <postmaster@community.philipsprojection.com> del dia dl., 12 d’abr. 2021 a les 9:37:

tomisk · April 19, 2021, 8:02am

Hi,
On my PPM when i have this issue im executing auto focus multiple times, you can directly see how the picture gets better gradually. I have to do this almost every time im turning on the device.
Not sure when it started to happen, but i didnt thought that it was related to software, but hardware. Hopefully its possible to fix with new firmware

Philips_Support_P · April 19, 2021, 9:08am

Hi everyone,

could you please post here or message me the serial number of your PicoPix Max? It is written on the sticker at the bottom of the projector, or inside the Settings > About section.

We are trying to identify if the affected devices came from a specific batch.

Thanks.

toniface · April 21, 2021, 4:13pm

Hi,

My serial number is: QS1912P620C07549

Please, one solution!!!

Thanks!

Sapa77 · April 21, 2021, 5:50pm

Hello,
My serial is:
QS1912P620F12201

Have a nice day

Naman · April 21, 2021, 8:06pm

Hello,
The serial number on my projector is QS1912P620E09032. I’m facing same issue.

Have a nice day

R347ITY · April 24, 2021, 9:30pm

My Serial number, very hard to read… (But here it is…)
QS1912P620A01659

Image is very very bad now…

R347ITY · April 24, 2021, 9:48pm

It’s like unuseable now!

Image is so dizzy, got even worse after the 1.2.6 + Factory reset!
Please send me a new working unit… (The projector has never been giving that sharp image, not even in a completely dark room with a pro screen, flat surface!)
Now it’s unusable after 1.2.4 & 1.2.6, please help…

toniface · April 26, 2021, 2:36pm

Hi,

The other day my projector had the doubled image problem suddently, but when I did restart this wasa fixed. But my problem as you said is not exactly the doubled image (You can see in pictures I sent to you). Now I’ve experienced the issue of double image and my problem is other.

You said different issue than what the others are experiencing in this thread. From the picture it looks like the actuator which transforms the DLP from 540p to 1080p is malfunctioning.

So, please, we need an answer about my proble. How can I get a replacement of tghe projector?

Thanks!