Slightly doubled image

A few months ago I started having a double image, as if the colors (R G B) are not all aligned perfectly. One of them seems to be a few pixels higher than the rest, making text look pretty blurry.

It seemed to have happened after an update, so I thought it was a software issue, and I just didn’t use the projector for a while. After a couple of extra updates, the issue was still there, I tried to look deeper into it, and it seems to be either a hardware issue, or an issue I can’t solve through the settings, or don’t know how to.

What should I do?

Hi @florian we received reports of it from 2 other users. We cannot reproduce it, but a factory reset does seem to solve the problem. Is that something you can try?

I am also facing the same issue. I did a factory reset but it didn’t resolve it.

If i do the below steps its working, but i have to do this everytime i turn on.
Can you please find the issue?

  1. Turn on projector with power.
  2. Turn off the switch not the projector. Now wait for few seconds then the screen will be back to normal.
  3. Turn on the power.

@PhilipsEngineering , I believe I tried, but I will try again!

@Vamsi_Srinivas_Balla what switch do you mean, when you say “turn off the switch not the projector”?

Sadly the factory reset didn’t do anything.

For me, nor the factory reset nor the last update(s?) didn’t do any good as well, what does do the trick for me is pulling the usb c power cord and putting it back again (when I think of it before starting I first switch on the projector and then attache the power cord where after the projector readjusts and the image gets clear)

I also do have the feeling it came with an update but don’t remember which one

(I also have a permanent cloud in the upper right corner and have to aim the projector at the baseboards to get an image on a wall)

Did you calibrate the tilt sensor yet?
Calibration of the tilt sensor – Philips Projection

Since the last update, 1.2.4 ( but not sure that is correlated), I have the same issue.
When I start the ppm, the image is crystal clear and sharp. But after some minutes (2-3), the picture begins to blur more and more.
I did thé factory resets and also calibration but without results.
Sometime after 15, 20 minutes of utilization, the image is less blurred but never sharp than when the pom is just started.

Some advice, please.
I love the ppm, but since I have this problem, it is useless.


For me also the reset didn’t work.

Thank you for your reaction!
I finally made some time to try and looked at the link you provided where it basically said you have to aim it at the baseboards to get an image on the wall.
I was hoping there would be a way to turn the projection down making the cloud in the right hand upper corner disappear but this is not the way.

I had exactly the same problem, only with some files from USB or Internal.
There was no problem with HDMI.

I have download all updates. No result.
I reset PPX with factory settings. The problem is solved.