Ohh… Never checked my phone is compatible or not. May be bcoz of high hopes on One plus … thanks anyways
Hello
What about Nvidia shield tv? Does it support this device via usb c to hdmi cable ?
Sorry for the delay! Have you made any progress with the USB-C issue?
Nothing else is connected to the laptop than the PPM and a power cord. Same with the PPM, only a power cord and the laptop connected.
The issue is somehow more severe (worse stutter) if I connect the laptop with the USB-C cable when the laptop is already running vs first connect the cable, then boot up the laptop.
Hallo, here’s my experience: PPX connected via USB-C to an ASUS UX581GV (it’s a 3.000 Euros laptop!) and it does not work!
When plugged into the video input of the PPX, I got the yellow screen “no input” but the led becomes green.
When plugged into the power input of the PPX…it does not charge the PPX and the led does not witch on (it’s blue if the PPX is on)
Basically both USB-C inputs of the PPX are useless when conneted to the laptop.
I see it’s a common problem and I was wondering if it’s fixable.
Thanks
I can’t get picture from Galaxy 10+ via usb-c
Also posted in a different topic, but since it might be helpful to others facing USB-C issues:
After upgrading my laptop to the latest MacBook Pro 16-inch 2019 model, I also faced the same issues reported here: PPM shows the green ‘NO SIGNAL’ screen, while the MacBook does not recognise the projector connected to USB-C.
Thanks to the great support from Screeneo I was able to resolve the issue: It requires an upgrade of the USB-C firmware. The following link (provided by Screeneo support) contains all information you need to perform the firmware upgrade for the USB-C chip: https://s3.eu-central-1.amazonaws.com/ppx620/tools/PPX620-USB-C-Upgrade.zip
Some remarks on the process:
- You need a Windows machine to perform the steps (or use a virtual VM on Mac)
- The procedure is a bit sketchy: requires installation of a USB driver, install unsigned software that is only available in Chinese
- Make sure you rename the folders and executable filenames to only use regular (A-Z) characters. The provided ZIP file uses some weird characters which prevents Windows from opening the archive (“Unable to open archive file”)
- When you’re running the tool that performs the firmware upgrade, connect your PPM, wait for the tool to recognise the PPM, then select the last row on screen. Then simply hit the first button (I’ve been told that button is called ‘Write’).
Thanks to Screeneo support for the swift and accurate response when I reported the issue. I’m not sure if this problem is only applicable to Macs, or wether other Windows PCs also suffer from the same problem, perhaps someone facing similar issues on Windows machines can confirm ?
I had exactly the same issue when connecting to a macbook pro. I did a factory reset on PPX and it has been working ever since
I didn’t read all of this here, but my solution to connect my Samsung S10 Phone was to just use a (passiv) USB-C to HDMI Adapter and then connected it to the HDMI port - this way I can also charge my phone while watching.
[Update] I figured it out, everything is fine with the tool and the PPM being recognised. Just the whole window of the tool didn’t fit in the desktop because I had it scaled up. I did click the Maximize icon thinking it would display the whole window, but even that didn’t do the job apparently. Just flashed the PPM now and will try troubleshooting those video issues again.
Hi @blagerweij,
Thanks for posting the link and some tips to complete the procedure!
Being tech-savvy I’m trying to do exactly the same, running the tool from a VM on a Macbook Pro, and everything works fine until the very last step. When I open the tool that’s supposed to flash the PPM, the projector is not recognised, so I have no button to press to flash the update (see attached picture).
I’ve made sure the PPM is recognised by Windows AND is using the provided driver that I installed beforehand (CH341S64.SYS), but the tool itself doesn’t see it. I am using an Apple USB-C to USB-A adapter on the Macbook’s USB-C port, then a USB-A to USB-C data cable (which I know does allow data transfer) plugged in the power port of the PPM.
I really don’t see what I’m doing wrong. In the Windows device list the PPM shows as “USB-SERIAL CH340 (COM3)”. Can you confirm if it’s the same on your end? Is there some special settings in my VM I should look into? Have you got any idea how I could get the tool to recognise the PPM to perform the flash?
Many thanks
I confirm this solution worked for me, even when performing the flash from a virtual machine (tested on VMWare Fusion with Windows 10 x64 and Windows 7 SP1 x32).
After properly flashing the PPM, I simply connected it to my Macbook with a USB-C to USB-C cable (full data cable, not just charging cable) and it was instantly recognised as an extra monitor.
Thanks @blagerweij ! I wish Philips support had spelled it out for everyone so you wouldn’t have had to, but now we’ve got it.
@Philips_Support_P You should consider including this solution into your original post so it’s more immediately accessible to those facing this issue with their respective device.
Hi @myphilipsid glad to know you could solve the issue. This is not a general problem, it only appears on the very first batches for which the USBC chip was ordered before Apple released the updated MacBook Pros in Nov 2019.
@Philips_Support_P I think the problem is not just restricted to the first batch, I checked the videochip firmware version before upgrading, and it was a 2020 version. Also, I had to wait quite some time for the PPM to arrive, so I think the problem is spread wider than just the first few.
Hi @blagerweij yes, you are right, but what I meant is that some later batches of the projector used earlier batch of the PCBA (USB-C chip). The overall number of such units is around 15%.
Did you rename the zip file, and make sure the extracted files are on a local drive, preferably in a top folder (e.g. c:\tmp)
Also, you could try to run with Administrator privileges
Please make sure you use the right usb-c port. Also, make sure you use the correct usb-c cable (one that supports data). The update process is hard, but should work eventually
i’m having the same issue as @Tch3k0v. i tried on a windows 7 VM, windows 10 and windows 11 machine, only on win7 the driver installs using the setup (on others i manually installed it) and on all machines i get this error when the app start.
i tried 5 different usb c - usb c cables + 2 different usb c - usb a. same errors on all.
on all machines i can confirm that i see the USB-SERIAL CH340 (COM3) in device management when the projector is on and any of those cables are connected.
what else can i do? @blagerweij / @Philips_Support_P
EDIT: i already tried the basic “run as admin” and all compatibility options. i also reflashed the projector successfully
EDIT 2: i also tried with the updated 2019 version of the driver from wch.cn, same issue
EDIT 3: i also moved CTools folder out of the program files (to C:\ and Desktop), same issue
I was sent this procedure in November last year by Ivo but never got around to looking at it until recently.
I have tried to follow it, renaming the various folders etc to get it to install
But every time I try and run the upgrade tool it simply goes straight to not responding.
Tried running as administrator, but makes no difference.
Any thoughts / suggestions on what to try next welcome.
I get the same error.
With the path to the executable being C:\CTOOLS\LDRSETUP.EXE
Also tried with compatibility and admin privileges.
I’ll retry on a laptop with unupdated Windows…
Ok, I tried with the PicoPix on and got a different error:
Run-time error '-2147467259 (80004005)':
Login timeout expired