Unfortunately I am not able to cast my Google pixel 3 display to the PPM using the USB type c port… the same cable works with my MacBook …
Is this a known issue?
Pixel 3 does not support usb video output. You can only do that via chromecast.
Yes, as mentioned, Pixel 3 doesn’t seem to support wired video out even though when I checked, it should be capable hardware-wise because it has USB-3.1 type-c. It looks like Google is pushing for chromecast so they disabled it on purpose 
I have a car module where screen mirroring works as expected on my Google pixel 3… so why not on PPM? That’s the reason why I am asking 
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But is that using actual display signal transport through the cable, or is the display signal transferred wirelessly instead?
Yes, make sure it uses the same technology. Perhaps it uses displaylink which is a proprietary technology for screen mirroring via USB.
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It is actually an after market car unit, based on Linux … I doubt they are using any proprietary technology. The only thing I need to do is to enable the USB debug mod on my pixel
So it’s not actual video output but adb screen mirroring.
Maybe there’s similar app for Android to act like car unit
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Then is indeed not the same technology used for video out via HDMI/DP.
My wild guess is it’s using this.
Which is a great tool for screen mirroring without the need to root an android device
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Is there any list of devices supporting USB-C video connection?
I tried Sony XZ2 Compact and Samsung Galaxy S8, both of them did not work via USB-C cable (no signal). The XZ2 Compact may not support alternate mode, but the Samsung Galaxy S8 does. Anyone got it to work with a Galaxy S8?
A list of supported/unsupported devices would help a lot of people I guess.
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A community-created compatibility list would be great. I’ll make one.
Officially we do not provide such a list (yet) for various reasons.
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@PhilipsEngineering - Just saw this reply. As the person first identifying this MBP 16" 2019 issue, is there any possibility that I can get a replacement PPM? What is the process? (Alteratively, I’m happy to flash my firmware, if you tell me how!). Many thanks, Paul
Hi @PEHowland, there’s no replacement needed, you can upgrade the USB-C video firmware yourself. Please contact our support helpdesk, they’ll provide you the tools and instructions.
I have problems with the USB-C connection too
Samsung Tab 5e works
Samsung S20+ doesn’t work
Dell XPS 13 (2018) works
Samsung S9 Duo doesn’t work
Samsung S20+ works @ Dell S2719DC
It isn’t a problem with the S20+ in general
I tested it with the cable from the box and the cable from the monitor
Update:
i had the operturnity to test with a second S20+ and had the same result. i only get the yellow no signal screen.
I was in the Jordan Batch.
@IvoG
Do I also need a firmware update? Or was it a completely different topic?
Update:
And i have the same problem with a S9 Duo
The S9 and S20+ are european versions with the exynos chip
Hello all
I also have a Macbook 16“ (2019) and ran into the issue with the USB-C Video not displayed on the PPX620.
On a HP Elitebook X360 there was also the annoying 10-15sec Warning of USB Device - only my iPad Pro worked properly.
I saw @IvoGrijt message here and can confirm: with the small firmware update all my USB-C Video capable devices run flawlessly! Thank you - once again @IvoGrijt !
Response time of Support Team was incredible too: within 10min i‘ve got the Link to the needed files after Request and another 10min until i was testing it!
However: to apply the firmware updater (a Chinese Windows Executable) I had to use a USB-C to USB-A (3.0) Converter attached to my Macbook and a USB-A to USB-C cable (assumably just a USB 2.0 compatibility) to the PPM. No direct USB-C to USB-C cable worked, because my Macbook did not recognize the PPM as Serial Device via USB-C Or Thunderbolt3 Cables. Ah…and I did the flash via Parallels Win10 VM (which I know: it is not recommended - however I am an IT guy and did once even reprogram my Volkswagen via ParallelsVM Win7 and a USB OBDC Adapter Cable)
What a support from Philips…i am still baffled! 
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Do you get a short notication “USB device not recognized” every 1-2 seconds in a loop?
Is this USB-C patch expected to be included in a future normal firmware update? Or is it only available on request?
While I’m not using this feature now, I will in future so it would be good to know!
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I tried with a MacBook Pro 13 from 2018: works as expected.
It’s not patchable with or from the OS firmware, it requires a cabled connection to the USB port to flash the USB-C video chip itself. So it will not be included with the OS firmware updates, but newer production runs will already have this on board.
Can you advise which serial numbers (or other identifier) would indicate whether I need to manually flash or if mine is was part of the newer production runs?
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