Hey Ivo, can you please talk to @PhilipsEngineering again? the issue is getting worse over time, sometimes I can’t even turn the projector on, it freezes right away. I’m getting really frustrated with this experience, I have been trying to be as cooperative as possible, but the responses from the technical team is as lagged as my device. And I assume that I’ll still have to wait for my new device to arrive (which will probably take a lot of time) and I’ve been trying to establish an efficient communication channel with you guys for basically two months now? I know we are all going thru a lot because of the pandemic, but can you guys please be a little more assertive on my situation? I’m really tired of waiting that long. I have already followed their instructions per e-mail, tried to give a precise diagnosis of the problem, but now I need to know the next steps so I can put my hands on a device that is not defective! Please, be more cooperative!
Edit: now it is freezing every one minute… even on battery power. I’m trying to upload a video, but somehow it is also not working, I think the video is too big.
You were seemingly helpful last time, and I think you can help me again! Please, guys, hurry a bit up with me. How hard could it be?