I contacted Philips from Facebook (via messanger) and the Indiegogo account page and they generated a new ticket # 30871 - the first was # 29326 generated in August - they replied last week and yesterday finally DHL collected my unit defective … Try to contact support in this way.
Hello everyone! We are alive and working on your requests. Sorry for the delays, but I have some good news for you! @Caio_Cardoso your replacement was shipped today with UPS. We will update you with the tracking number shortly. @Sergio_Colecchia, @Maxime_Verdier, we are preparing your parcels and they will be sent on Monday. @Epyon_Feng I see your request and we are working on it. Hope to give you update by the middle of the week.
Thanks you all for your patience and understanding.
Great news, thank you for you help.
I just received my tracking number indeed
I’ll keep you in touch when i get the new unit
Good to know. DHL picked up my parcel yesterday. Hope the replacement ships soon enough.
@PhilipsKristina, checking in to see if there’s any positive update for my case? #30335
Yes, your replacement should be on the way. I will update you on the tracking number once I get it from our colleagues in China.
Thank you for your patience!
Finally mine is on the road to Italy thanks to @PhilipsKristina!
PPX received today, finally it seems works fine!
Thanks all, and for support @PhilipsKristina
Your are welcome, sorry for the delays