Australia & New Zealand

PicoPix Max Shipping & Orders
554

This is the answer to your question:

555

Thanks @IvoGrijt but that wasn’t my question!

I did finally manage to get it changed (finally) but it wasn’t as easy as sending an email because they just weren’t responding. As a result I missed the second shipment.

My question was to find if there are any other shipment due to Australia.

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556

Well, if they have to send you one there will have to be at least one more shipment, now won’t there? :wink:

557

Yes but if I’m the only Australian order left, it’s highly likely they’ll leave my order until last!

558

@Philips_Support_N Contributor 2809 here, still without my product. Ordered 25th August 2019 and we’re well past any reasonable timeframe for delivery. This is an absolute shambles; this is my first time crowd finding something, and I knew it was going to be a little hacky, but to receive no correspondence since paying? And to have to google how to track you down and do some hacky URL-dorking just to be able to sing up to this website to get in contact with you?

Looking back at the posts in here, seems my TNT tracking number was not for TNT but for Fastway. Seems the Fastway has attempted delivery (they did not), allegedly left a card (they did not), and have now returned my product to sender (being signed for by a ‘Kevin’).

Give me a phone number or a contact for yourselves so that I can get my product.

559

Yeh Fastway is useless during the best of times so I’m not surprised with all the issues they’re having. Absolutely shocking service and when I called up to ask about where my parcel is all they could tell me was “I dunno”

560

Any other Aussies that have a DOA or defective unit waiting for a returns pickup? I think I did all the right things, filled in their Google form online, but haven’t heard anything from a courier.

561

I received only one of my units that I ordered, should I have received both at the same time?

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562

Were the IndieGogo contribution ID’s close to each other or perhaps you pledged two times the perk at once, or were the pledges hours/days/weeks apart?

563

Hi guys contribution ID 21380. Only purchased in Mach and assume its a long wait. Any update for deliveries to Victoria, Australia ?

564

@John_Lewis Philips support will send you a return shipping label and some document that you need to print out. After that you will need to contact the courier yourself to arrange for pickup. At least that’s what’s happened to me. It is not as straightforward as I thought it would be but it worked out at the end.

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565

I emailed them again and they sent me the return labels to print but instructions were for me to drop off the projector to the courier. The courier location seems to be a 2 hour round trip by car, Frankston to Tullamarine. Pretty sure that’s an illegal journey right now so that’s not gonna work! Hahahahaha, I’m having the best time with this projector.

566

Which courier @John_Lewis? Is it UPS? You can book a pickup using this form Schedule a Parcel Collection | UPS - Australia. That’s what I did.

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567

Thanks man, Philips emailed me back, confirmed it was indeed UPS so I gave them a call to arrange pickup. The journey continues. Hahahahahahahaha… I might be going loopy in lock down.

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568

Was the one IndieGogo contribution “Philips PicoPix Max - 2 Pack” on the 14/11/2019
I checked the shipping label at the time to check that it wasn’t a 1 of 2 package delivery and it was not so thought that the second one was going to come later. First one was received on the 27/3/2020.

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569

I received a reply after emailing support@screeneo.com from Philips Support saying that my second unit will be shipped in May.

Thanks

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570

3 posts were merged into an existing topic: For the immediate attention of Philips staff

571

Hello @Philips_Support_T
I was looking for an estimate on how long I should wait to hear back regarding a faulty unit that was sent from Australia to Hong Kong a few weeks ago. The UPS tracking number shows that it arrived. I was hoping support staff might have at least messaged to say that have it and they were investigating the issue or maybe that a replacement unit was going to be sent is a few months… something… anything. Unfortunately I’ve not received any type of response for weeks. Not even an automated one.

572

A post was merged into an existing topic: For the immediate attention of Philips staff

573

I’m in the same boat. Waiting for an update for when my warranty replacement unit will be shipped. The feedback I’ve received stated:

“We confirm your product is part of the coming batch and will be shipped in the coming days.
As you may be know, 1st May till 5th May is May International Labour holiday in China so it may delay the shipment.”

Any updates @Philips_Support_T

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