Australia & New Zealand

[SRitchie]

Update: Shipping tomorrow by the looks of it!! Good things come to those who wait!! Good luck with those focus gears everyone

From Shipping General Info Forum

[Binay_Shrestha]

I wonder if they are shipping today.

[Philips_Support_N]

Yes we are sending it in 1h to our forwarder in HK

[Caljb9]

There on there way thank you Philips

[IvoGrijt]

@Caljb9

There on there way

You mean you got a tracking code, that’s how you know they’re on their way? That would be great news for you guys!

[Fendi_Thomson]

When will we get tracking numbers?

[Svphya]

It seems 1k should cover all the backers from AU/NZ, but I still haven’t received any notification, could you please provide a time frame?

Cheers.

[aafarup]

Guys its been more than 24 hrs … any update???

[John_Lewis]

From way back when the last shipments went out pre-apocalypse, I seem to recall there being a bit of a delay between DHL getting the packages and a database of names & addresses, Screeneo getting back a database of tracking numbers for those packages, those tracking numbers being sent to backerkit and then backerkit updating the status to say ‘your order has shipped’ and sending emails to individuals. Or something like that. I could be totally wrong. But at this point I suggest we all chill, wash our hands and wait.

Here in the southern hemisphere we may have missed the opportunity to enjoy summer movie nights outside with this projector, but reading today’s headlines, it’s looking very much like we’ll have plenty of time to play with it while we spend the next few months self isolating inside.

[IvoGrijt]

@aafarup

any update?

General info about shipment and manufacturing

Max at the airport!'They are being sticked with the DHL stickers [image]

@John_Lewis

From way back when the last shipments went out pre-apocalypse, I seem to recall there being a bit of a delay between DHL getting the packages and a database of names & addresses, Screeneo getting back a database of tracking numbers for those packages, those tracking numbers being sent to backerkit and then backerkit updating the status to say ‘your order has shipped’ and sending emails to individuals.

You got it right, also see

General info about shipment and manufacturing

we will keep you posted on this. As explained last time in fact we need to: ship to the warehouse: done stick all the sticker: on going DHL to make the logistic file Philips to extract the right info from the DHL system and make the CSV upload the CSV in backerkit wait for backerkit to send the email

[DrSkeletor]

So has anyone in Australia or NZ got a tracking number yet?

[John_Lewis]

It’s the weekend man. Here AND in Hong Kong. Wait till end of business tomorrow, I’m hoping we start to see backerkit confirmation emails. From other comments on the forum it looks like their entire shipping department consists of two dudes furiously applying address stickers as fast as they can.

[Fendi_Thomson]

HK shuts down for the weekend? Workers have time off? Noooo you don’t say.

[Caljb9]

Tracking number here hope you all got yours

[aafarup]

Where mate?

[John_Lewis]

They’ve received them and will upload them tomorrow apparently. Info in the general shipping thread.

[myminirocks]

Does it come via BackerKit? forgive my ignorance, this is my first IG campain.

[Leighton6]

@Philips_Support_N Could you please advise what product value is recorded on the shipping label? In NZ we get charged customs duty and GST based on the value of the item. Thanks

[IvoGrijt]

The product value should be what the price was when you backed the projector.

[IvoGrijt]

Yes, the tracking info will be imported into Backerkit today.