After creating a ticket with the support and explaining the situation, I have been given directly instructions to start the return request process. I’m a bit disappointed, because there are indications that this might be a result from the new firmware and nothing guarantees that a new unit will fix this, only that it will result in more months without the projector…
You don’t have to fill them in just yet. Let me get in touch with @Philips_Support_P and find out where we are on debugging this issue.
2 Likes
Same here
They told me to fill the return form, but im not filling it just yet.
Let’s wait couple of days and see what the engineers have to say about it.
1 Like
Hi,
my PPM arrived 2 days ago and I ran into the issue as well. When it is charged (about 90% and higher) it goes into blinking mode even with original charger properly plugged in.
The more alarming thing is that I can hear power supply humming in the rithm of blinking. It seems like the defective charging chip is tring to charge baterry anyway. This discontinous charging cycle cannot be good fot the baterry and I am affraid that it may dicrease its lifespan. I am able to reach 100% though. The blinking continues even then.
Do you have another charger you can test with? I’m still not convinced it’s a defective charging chip, but rather a charger failing to deliver the requested voltage / amperage once hot.
If you get it to 90% and it starts to blink, turn off the PPX, unplug the charger, and let it cool down. Then later on you plug everything back in once the charger is cool, and you power up the PPX. If it goes to just being red then with no siren lights, it is most likely a charger issue.
I tried it with different charger (Apple 95 W). I plugged it in when the PPM was about 35% (power off). I didn’t catch exact moment when it started blinking again but it behaves in the same pattern. Now it is 97% and blinking.
Furthermore, the light source is super weak. I’ll make comparison later but it is way worse than my second 500 ANSI lumens projector. Could it be some problem with the power circuit or is it still caused by the charger?
1 Like
If it’s not getting enough power from the charger, then it will:
- blink in siren-like fashion to alert you to this;
- switch to a lower brightness level as it’s operating on the battery power.
95W doesn’t say enough, as the 95W indication could be from the 20V level giving 4,75A but with the 15V still only giving 15V 2A. So it’s important to test with another charger with at least 15V 3A, regardless of the total or highest wattage of the charger.
The Apple charger has 15 V and 3 A so 45 W. I guess that It should be enough but the light is still dim and LED is blinking.
The blinking is not uniform (duration of flashes is changing). I dont think that is alerting signal but it is switching between charging and idle. That is reason why the original power source is humming.
1 Like
[Update June 28, 2020]
I purchased a USB-PD 100W charger to see if the original charger is causing the issue.
However, the red/blue LED siren flashing symptom is still present and is identical to the issue I’m experiencing when using the original charger provided by Philips.
Here’s the spec of the new charger I purchased.
USB-C PD output: 60W Max (5V/3A, 9V/3A, 12V/3A, 15V/3A, 20V/3A)
Here’s a YouTube video of someone else who reviewed the charger I purchased. (Language is in Korean tho.)
The charger has a 60W USB-C, a 30W USB-C, and two USB-A ports and I ran my test on the USC-C 60W port.
Next, I’ll test using a different cable which I haven’t received yet, but at this point, I doubt the issue (in my case) is related to the charger or cable, but with the PPM itself. I’ll have more updates once I receive my new cable.
[Update July 2, 2020]
Purchased a 2 meter USB-PD 100W (USB 3.0) cable.
It will charge the PPM and my Galaxy S10 5G phone, but the red/blue siren flashing issue persists.
So, I’m concluding the red/blue flashing issue in my case is not related to the charger nor the cable, but the PPM itself. 
I received a return ticket ID through support@screeneo.com but plan on running a cable test, and see what the Engineers have to say about this issue before sending in my PPM for replacement.
2 Likes
Yes the battery drains while plugged in and the unit is turned on. I have to turn the unit off to charge it. Havent tried the different brightness modes. What do you suggest I do?
1 Like
I have the same issue…
It doesn’t charge more than 60%
When charger is still plug and ppm on, it discharge my PPM. i need to be off.
The charger works because I am able to charge my power bank and my computer.
My power bank 20V, 2,25A, 45w PD do the Same problem with PPM, I have alternative blue and red light.
It worked fine when I have received it
2 Likes
Hello @IvoGrijt,
Sorry in advance if the following seems like a rant. but information regarding this issue has been sparse from Philips side.
I would like to know
- Have you found out if it is a software or hardware issue?
- Would it affect the battery if we continue using the projector until the problem is solved?
- is there any way we can be of help?
I am more than happy to assist you guys in sorting out this problem.
thanks
4 Likes
I’ve been waiting for about a month for answers to the same questions and it looks that more and more users are experiencing this issue, so it should be quite high on the priority list. I really hope that we get an adequate answer from the source soon.
4 Likes
Same thing is happening to me, but I’ve been on system version 1.0.29. I haven’t been able to update to the newest version until just now, because I couldn’t get it to charge above 30% battery level, and it wouldn’t do the update even while plugged in to power. To make it even more fun, if I unplug my cable (using factory supplied cable and plug) and reseat it, the light goes solid red; but then roughly 30 minutes later, it’s flashing blue/red again. Unplug & reseat: red. 30-ish minutes later: blue/red. And it only just now charged to some level above 30% (I don’t know how much, because I can’t find a way to turn on the battery %) despite multiple attempts at overnight charging. I’ve sent in an email with the requested subject line. Here’s hoping a solution is offered soon. I’m hoping I don’t miss the entire summer/fall outdoor movie season waiting for a fix. =(
1 Like
@Philips_Support_N @IvoGrijt i need some help here. I received my ppm yesterday. I put it on the original charger and i turn it on. The blue red light was flashing. 5 minutes later the ppm run out of battery and shut down.i tryed to turn it on again but it wasnt open. i thought it was the battery so I leave it closed and charge it. At the beginning the red light was solid but i notice that around 15 minutes later it started the blue red light. I disconnect the charger and i try it again. After 15 minutes it startet again rhe same issue. I changed the charger with my macbook which has the same voltage and the same thing happened again. I never manage to turn the ppm again. Any ideas?
1 Like
Update : 05/07/2020
I had stopped using the faulty projector for almost a week now, as a precaution to prevent any damage to the battery from the issue.
it was completely drained when i took it out yesterday, charged it overnight.
Battery was at 98% when I switched it on (still plugged in) today morning, but the projector powered off as soon as cut the power and won’t switch on with the battery. Still works plugged in (battery shows 0% charged).
Going to get it replaced, before it bcomes a brick.
2 Likes
@IvoGrijt, @Philips_Support_P
I had exactly the same problem, I stopped using it for 3 days, by plugging it in this morning, it was solid red for 10s then it alternated between red and blue. So I turned it on and it said 100%. The moment I unplugged it, it immediately went out.
my post disappeared after the merge of the group
I received a return ticket ID through support@screeneo.com but I want to see if it get solved in the next update, before sending in my PPM for replacement.