Disney+ not working

Sponnie · February 9, 2023, 5:35am

Will try that, thanks.

Malte1 · September 7, 2023, 6:52am

I can’t get the Disney app to work on my ppx. I uninstalled the version I had and downloaded the newest version.
Something is wrong with my “user identification”. How do I fix that?

Philips_Support_N · September 7, 2023, 6:52am

Hello, please uninstall the app you have and only use the Disney+ app we have in our MORE APP section on the top left of the Home Screen

Malte1 · September 7, 2023, 8:35pm

But there are no apps to be found in “more apps”??

RHUM1 · September 7, 2023, 10:59pm

Same problem, and no apps on “more apps”
Since the beginning there isn’t any apps there ^^

Philips_Support_N · September 8, 2023, 7:09am

OK please download this new launcher and install it manually from a USB stick. Then reboot, apps should appear https://s3.eu-central-1.amazonaws.com/public-files.philipsprojection.com/app_updates/PPX620/com.screeneo.app.Launcher-2023082901.apk

RDa · September 8, 2023, 11:06pm

Perfect, working fine now ! Thx Philips_Support_N

Superalbix · November 5, 2023, 11:49am

Can you kindly update the launcher with a new compatible version ?

How many days occurs between new Disney release and Launcher update ?

cheers

Fuzz · November 5, 2023, 5:37pm

Issue is back again, when launching the app, it says a new version is available but it is not possible to update: “An error occurred. Please try again.”

Philips_Support_N · November 6, 2023, 2:06pm

Hello, please update the app, we’ve launched a new update last week for Disney+

Philips_Support_P · November 7, 2023, 9:03am

Hello @Superalbix we have updated the app. Could you please try again?

Superalbix · November 7, 2023, 7:25pm

Hi there, many thanks! APP updated and working as usual

Cheers

Justin_Low · November 9, 2023, 8:05am

Disney+ is not working again. I’ve updated it recently following a fix in a Sept 2023 topic but it is acting up again.

Will this be a recurring issue? And does anyone have a fix this time?

Juanjose_Paz · November 15, 2023, 10:12pm

Hi, I’m trying to use this link but its dead, I would like to be able to install Disney+ but I can’t make it work. Thank you.

Mario_Dragusha · November 16, 2023, 2:23pm

Hello, Disney+ requests an update that doesn’t exist. Is there a solution coming? On the support on facebook they told me to reinstall the TV’s software with a USB which I’ve done but it didn’t solve the problem. This has been going for months already.

klangfarbe · November 16, 2023, 4:36pm

I deleted and updated the app and its not working. Could you please find a quick fix for Disney+ again? Thanks

Philips_Support_N · November 17, 2023, 3:46am

Hello, can you tell us which version you have exactly ? You can check it by going on the Disney+ logo, press the /// on the remote control and a side panel will open with the version number

ff6600 · November 20, 2023, 7:35pm

I have version 2.25.2-rc3

Disney plus

also not working

HBO
SVT
AppleTV

So, what’s up?

Philips_Support_N · November 21, 2023, 10:28am

Hello, please contact us by Facebook Messenger so we can help you. On Our side it is working. For Apple TV: we are trying to check for a solution but seems Apple is not supporting anymore Android 9. For SVT: we don’t use this app. For HBO: are you using HBO Max or the new MAX app ?

ff6600 · November 21, 2023, 7:44pm

I uninstalled all the mentioned apps and now they work.

I hope this is not a regular thing. I had to do this with every app update since the new installer.