Disney+ not working

Will try that, thanks.

I can’t get the Disney app to work on my ppx. I uninstalled the version I had and downloaded the newest version.
Something is wrong with my “user identification”. How do I fix that?

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Hello, please uninstall the app you have and only use the Disney+ app we have in our MORE APP section on the top left of the Home Screen

But there are no apps to be found in “more apps”??

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Same problem, and no apps on “more apps”
Since the beginning there isn’t any apps there ^^

OK please download this new launcher and install it manually from a USB stick. Then reboot, apps should appear :slight_smile: https://s3.eu-central-1.amazonaws.com/public-files.philipsprojection.com/app_updates/PPX620/com.screeneo.app.Launcher-2023082901.apk

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Perfect, working fine now ! Thx Philips_Support_N

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Can you kindly update the launcher with a new compatible version ?

How many days occurs between new Disney release and Launcher update ?

cheers

Issue is back again, when launching the app, it says a new version is available but it is not possible to update: “An error occurred. Please try again.”

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Hello, please update the app, we’ve launched a new update last week for Disney+

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Hello @Superalbix we have updated the app. Could you please try again?

Hi there, many thanks! APP updated and working as usual

Cheers

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Disney+ is not working again. I’ve updated it recently following a fix in a Sept 2023 topic but it is acting up again.

Will this be a recurring issue? And does anyone have a fix this time?

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Hi, I’m trying to use this link but its dead, I would like to be able to install Disney+ but I can’t make it work. Thank you.

Hello, Disney+ requests an update that doesn’t exist. Is there a solution coming? On the support on facebook they told me to reinstall the TV’s software with a USB which I’ve done but it didn’t solve the problem. This has been going for months already.

I deleted and updated the app and its not working. Could you please find a quick fix for Disney+ again? Thanks

Hello, can you tell us which version you have exactly ? You can check it by going on the Disney+ logo, press the /// on the remote control and a side panel will open with the version number

I have version 2.25.2-rc3

Disney plus

also not working

HBO
SVT
AppleTV

So, what’s up?

Hello, please contact us by Facebook Messenger so we can help you. On Our side it is working. For Apple TV: we are trying to check for a solution but seems Apple is not supporting anymore Android 9. For SVT: we don’t use this app. For HBO: are you using HBO Max or the new MAX app ?

I uninstalled all the mentioned apps and now they work.

I hope this is not a regular thing. I had to do this with every app update since the new installer.