The Aussies projector needed a special plug included I believe so it made sense for them to produce and ship them all out with the special plug at once to ensure it was included instead of the off chance it got forgotten during assembly if doing it one by one.
3 Likes
Final update on my projector’s journey. I should have received it by now if the postman had not had the cheek to state that he could not give it to me due to my absence from home… while I was confined 
Ha, the French post office!..
It therefore took 22 days from the first DHL notification to get to me
cheers everyone
DHL
Wednesday 15.04.2020 / 18:22 Local time | The recipient was not present. The recipient has been notified.
Tuesday 14.04.2020 / 23:26 Local time | The shipment is being prepared for delivery in the delivery depot France
Friday 10.04.2020
16:00 Local time | The shipment has arrived at the parcel center France
15:51 Local time | The shipment has arrived in the destination country/destination area France
The shipment has left the import parcel center in the destination country/destination area. France
Monday 06.04.2020
11:56 Local time | The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization. Lahr, Germany
02:46 Local time | The international shipment has been processed in the export parcel center Lahr, Germany
Thursday 02.04.2020 19:55 Local time | The shipment has been processed in the parcel center Köln, Germany
Tuesday 24.03.2020 18:07 Local time | The instruction data for this shipment have been provided by the sender to DHL electronically
LA POSTE (French mail)
|mercredi 15 avril|| we passed by your place but could not give you the shipment. Will be sent to local post office to be fetched.
|mercredi 15 avril|| shipment is on our local platform that serves your place. We are setting up the delivery.
|vendredi 10 avril||V shipment is on our platform, to be delivered asap
|vendredi 10 avril|| shipment is in France
|vendredi 10 avril|| shipment on our platforms, to be delivered asap
|lundi 6 avril|| shipment left origin country and is on its way
|jeudi 2 avril|| shipment dropped in sorting platform
5 Likes
You might be right. But fighting here won’t change anything. Just accept that ist a bad experience and move on. Learn your lesson and decide for yourself if you ever want to buy a Philips or screeneo product again or participate as a backer of product under development.
Don’t waste your and our time by complaining and requesting impossible thinks from Philips. They won’t change anything.
I am also not happy about the situation, but I am confident everyone will receive his projector someday. Just accept that until this day, there will be sparse information, misinterpretations or even lies. Focus on other things. There are more important and pleasant things than anticipating the arrival of this projector.
4 Likes
Be careful what wish for. Under EU law they would have to delete all your messages now.
4 Likes
IvoG is a backer who cannot refund anyone.
If you like his help, check out his website and recommend his company to those who are looking for professional IT support services.
If screeneo is not paying him already, they should start thinking about it.
1 Like
As in one of the post you said UAE is in next batch and also as per latest update #23 on indiegogo its planned to ship country wise now, so should I expect all the UAE shipments in the next batch.
1 Like
I am from Singapore, how can I know whether mine is inside 460 shipped or 282 ready to ship?
I wonder what EU law says about this scam overall.
I feel robbed as long as they refuse to issue a refund after keeping my money hostage for 8 months.
3 Likes
When you get an email when it’s shipped
1 Like
I don‘t know.
Anyway, I‘d prefer if they would still refund.
Hi,
Its calming to see Turkey here but how can I track the shipping? where can I find the tracking number?
Contribution ID
10910
When your projector is shipped, you get a mail telling you just that. If you haven’t received a mail from no-reply@s.backerkit.com that says your projector has shipped and contains a link to Backerkit for tracking, then your projector most probably hasn’t been shipped yet. To be certain, please be sure to check the same email account you used for backing and also look in the spam folder.
5 Likes
thanks a lot.
Have a beautiful day
2 Likes
@Philips_Support_N,
I didn’t receive any email from backerkit.
But when you posted earlier my backer id is present in the list.
Screenshot from backer kit.
My Contribution ID: 1978
Contribution Date: August 23, 2019
Location: India.
Can you let me know the status?
Hi,
omg…It took me 6 hours to figure out how to navigate to the point of sending you a message. Not computer savvy. I’m wondering what is the easiest way to find out whether or not my projector shipped or when it will ship?
thanks,
J
1 Like
I am still waiting for a responsible person to contact with me from Philips or screeneo
I was contributor # 14091 and i have been treated very bad by philip nono in this fourm ( hold my account, kicked out from project and refunded in a single Second just when i asked him to stop misleading information )
@Dedohamdy You asked for a refund and got one.
There is nothing to complain about as the project is no longer accepting backers until it sells to consumers afterwards .
You were not “kicked out” of the campaign, you asked for a refund and that was provided to you. I suggest next time not requesting a refund if you dont want one. You will now have to wait for it to be sold commercially
6 Likes
I have contacted Philips. They said that by the end of April i will have the projector. We shall see who is telling the truth.
And they did