Did you got any closer to a solution with the shipping cost to israel?
First of all, please mind your language. There is no reason to call anyone a moron here.
Also, I don’t think changing companies necessarily would make any difference. Logistics seems to be a complete mess right now.
I’ll tell you an example that has nothing to do with the PPM shipment but shows how things aren’t normal right now. A couple of weeks ago, I was waiting for a UPS shipment from Germany to Finland. When it didn’t show up, I got a bit worried and started querying about it. It turned out that UPS had the package in their warehouse in Finland, but because of the “special circumstances” (meaning COVID-19), they weren’t even going to try to actually deliver it. Instead, they kept it in their warehouse for a week and then shipped it back to the sender. Pleading with them to actually deliver it, changing delivery address or even let me fetch it myself from the warehouse was futile. They gave no other reply than that there are special circumstances and that their normal service guarantee is null and void at the moment. And this was a shipment between two EU countries, without customs or anything like that to complicate matters.
If DHL, UPS and other major logistics companies can’t handle things normally right now and are even giving up on their service guarantees, who would you trust to do the job?
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these shipping prices are insane …
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While I of course hope that your inquiries will be handled as swiftly as possible, I must point out that this forum was not created to handle individual, private support questions and issues. Those are best handled by direct e-mail, as there is no need for all other users on the forum to participate in them.
Delays I can put up with but being lied to I will not. After months and months of delays and empty promises, I finally got a shipment notification for my Pico Pix projector on 10 April 2020 together with a DHL Parcels tracking number. Since that time there has been no update at all. I called DHL today and they told me that the tracking number given to me is invalid and also that their systems show that no parcel has been recorded in their systems with my post code.
This whole project has been a total shambles from the start and I sincerely hope that Philips do not introduce any more new products using crowdfunding.
So how are you going to resolve my situation?
You can start by having a look in this very thread, a few posts up:
So please be patient just a bit longer.
Updates have been given almost daily, we created a summary thread so nobody has to hunt down information but instead can find it in one convenient spot. Bookmark that and gather your daily digest from it, you can always click on the quotes in that topic to jump right into the actual thread where it was actually posted.
Yes, I know. But official support does not equal individual, private inquiries.
Edit: My reply could have been better worded. What I mean is that handling completely private matters from beginning to end publicly on the forum is not what it was created for. However, inquiring on the forum about the proper processes for individual cases is not only ok but recommended.
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Now these are updates I like.also I’m liking the stringent quality checks on the pico as returning is a hassle for us n u…
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Ah yes you would say that wouldn’t you.
Do elaborate - How does one get “official support” that is not and individual private inquiry? Or is there something lost in translation here.
If that is your logic then perhaps this forum should explicitly state that no individual, private inquiries will be responded to on this forum. That could immediately deal with a lot of the traffic on this forum.
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This is the question you’re referring to Ahmed?:
As someone from Philips already told you they’ve refunded you the money, what could they tell you more than that, what would be satisfactory to you?
Shouldn’t you check in with the credit card company instead to verify the refund?
Who said i did not send Emails directly
Many many emails but no reply
Thanks for your reply at least you read my post and replied
George, I think Sebastian is only partially right. The forum is indeed for everyone to get official and community support as you’ve posted in your screenshot.
What Philips have said over and over though is that they simply cannot reply to individual shipping related status requests on this forum, as with the amount of backers and requests it simply would not be doable, therefore they won’t even offer that as a certainty. This is what Sebastian was probably referring to or thinking about when he wrote that reply.
Whichever policy they use for their support desk is separate from this statement they’ve often made about replying to individual shipping related status requests on this forum
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I know you have sent emails, that isn’t the issue here. As I wrote, I sincerely hope that your inquiries are handled swiftly. But I think you have to agree that your refund landing in your bank account isn’t really of particular interest for the readership of this forum.
I’m just trying to encourage people to handle issues that concern only themselves and Philips directly with Philips. It will make this forum much easier to navigate and follow for everyone else.
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Dear all,
I don’t want any problem with any one i just ask question to philips rep.
If the question is general so any one have the right to reply but since i asked specific to philips i think i am not asking for any personal opinions
Please all stop doing this way to get credit from philips
Thanks
Sorry Ahmed, but the sword cuts both ways: if you publicly ask something you risk getting answers from the public. The other alternative is to contact them privately, and then your replies, if any, will only ever come from those contacted. Easy as that really.
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How i will contact them privately??
How could i contact privately ?
Perhaps something was indeed lost in translation or my hurried reply. I’m sorry if that is the case. What I’m trying to convey is that according to my understanding, the forum wasn’t created for publicly handling cases that are individual and private in the sense that they involve only the backer and Philips. Examples of that would be “I’m backer #XYZ, when will I get my projector”, “where is my refund” and so on.
These prices are not the problem of the customers. The customer did their job, paid and waits over 6 months without ANY real informations about his individuell order. It doesnt care if the delivery cost 3-8 times as normal.
Give the each customers indiviuell information in a database and most customer will be fine if their know whats going on (waiting for production, in production, qc ) or whats the problem ist. (waiting for lense, customs problems, no flight). Inform the customer specific for their order but dont cry about problems. Its not that hard.
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