Latest News Updates Summarized

This is a summary post with the latest information. Last Updated July 15, 2020 3:00 PM. You can always find this post by clicking on the News link in the top-right menu bar.

List Batch Status Note
List1&2 NA Delivered to backers For any issues go here
List3 Betty/Jordan/ Laurent/ Amy Most tracking labels active and delivery in progress. Few more tracking labels awaited from the forwarder. For any issues go here
List3 Joy Packages have been handed over to the forwarder. Tracking numbers have been updated on the Backerkit. Currently it takes two-three weeks for the tracking number to become active
List3 Florent Packages have been handed over to the forwarder. Tracking numbers awaited from forwarder.
  • List 1&2 goes by Backerkit Backer ID while List 3 goes by Indiegogo Contribution ID
    To properly understand all these ID’s and numbers and where to find them, please check Demystifing Numbers (Indiegogo, Backerkit etc.)
  • Not on any list: please post your contribution ID and/or Backerkit ID here: “Forgotten” Backers
  • Currently it takes two-three weeks for the tracking number to become active.

[FAQ] Tracking and Shipping


Click on the line after an â–ş arrow to open more details on that item. And click on the blue highlight of each quote within to go to the actual post for more context or to post any more questions in that thread.

Summary for 2020-07-13, click to open
Summary for 2020-07-07, click to open
Summary for 2020-07-02, click to open
Summary for 2020-06-29, click to open
Summary for 2020-06-28, click to open
Summary for 2020-06-19, click to open

Current Stable Software Version: V1.1.03

35 Likes
High Level Summary Thread
General info about shipment and manufacturing
Shipping to the UK
Shipping to Europe
Shipping to India
Shipment for USA (United States)
Shipping to Switzerland
Announcement Cleanup/Edit Suggestions
Shipping to Singapore
List of orders for delivery
Individual status update requests
"we are also showing the list of backerkit numbers in advance so each backer can see if he's in the next shipping batch"
It's a shame. Sad true story. Please help
"Forgotten" Backers
Shipping to USA
What is a backer ID?
UK Delivery Timescale
Shipping not received
PicoPixMax shipping to Italy
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
Shipping to Southamerica
General info about shipment and manufacturing
General info about shipment and manufacturing
Shipping to Europe
General info about shipment and manufacturing
General info about shipment and manufacturing
Shipping to the UK
General info about shipment and manufacturing
General info about shipment and manufacturing
Shipping to Singapore
Shipping to Europe
About the Shipping & Orders category
General info about shipment and manufacturing
General info about shipment and manufacturing
Request for refund
"we are also showing the list of backerkit numbers in advance so each backer can see if he's in the next shipping batch"
General info about shipment and manufacturing
General info about shipment and manufacturing
PicoPixMax shipping to Italy
Shipping to Europe
General info about shipment and manufacturing
Shipping to Singapore
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
Shipping to Canada
General info about shipment and manufacturing
About the Shipping & Orders category
General info about shipment and manufacturing
Tracking number is not working
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
Tracking number is not working
General info about shipment and manufacturing
Individual status update requests
About the Shipping & Orders category
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
Tracking number is not working
Shipping to Europe
General info about shipment and manufacturing
Shipping to Singapore
Tracking number is not working
General info about shipment and manufacturing
Forum feedback civil discussion thread
Shipping to Europe
General info about shipment and manufacturing
List of orders for delivery
Restricted country? Need a work around
Anyone no new Updates for April 10 Delivery?
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
Problems contacting Philips concerning PPM
General info about shipment and manufacturing
General info about shipment and manufacturing
General info about shipment and manufacturing
Shipping to Europe
Tracking number is not working

Navigating the Forums


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February Summary, click to open

2020-02-28

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March Summary, click to open

2020-03-31

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2020-03-24

With regards to the 2nd factory:

2020-03-23

2020-03-20

Due to the Covid 19, Netflix, Hulu, Disney+, Amazon Prime and Youtube will decrease their bandwidth in order to maintain a global internet speed essential for other Gov/Hospital infrastructures.

2020-03-19

2020-03-18

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April Summary, click to open

2020-04-30

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Game Streaming Platform

2020-04-07

2020-04-06

2020-04-03

2020-04-02

How to find your Backerkit ID

2020-04-00

May Summary, click to open
Summary for 2020-05-30, click to open
Summary for 2020-05-29, click to open
Summary for 2020-05-28, click to open
Summary for 2020-05-26, click to open
Summary for 2020-05-25, click to open
Summary for 2020-05-20, click to open
Summary for 2020-05-18, click to open
Summary for 2020-05-14, click to open
Summary for 2020-05-12, click to open
Summary for 2020-05-11, click to open
Summary for 2020-05-09, click to open
Summary for 2020-05-08, click to open
Summary for 2020-05-07, click to open

Software Update v1.1.0 is available now!

INFO: How to do offline software update?

Summary for 2020-05-06, click to open
Summary for 2020-05-05, click to open
1 Like
June Summary, click to open
Summary for 2020-06-29, click to open
Summary for 2020-06-28, click to open
Summary for 2020-06-19, click to open
Summary for 2020-06-17, click to open
Summary for 2020-06-16, click to open
Summary for 2020-06-15, click to open
Summary for 2020-06-12, click to open

SHIPMENTS UPDATE

Summary for 2020-06-07, click to open
Summary for 2020-06-02, click to open
Summary for 2020-06-01, click to open

FAQs


Latest lists of Backerkit (or Indiegogo) ID's next in line to be fulfilled or already shipped

@PhilipsNono regularly provides lists of backers to be fulfilled in recent or forthcoming production or shipment batches.
Please check this link for the lists and actual information on How to find your Backerkit ID

Statement regarding personal status update requests

Philips will not give out individual status updates to backers on a on-to-one basis.

A lot of users indicate that they find the forum hard to use to find news updates, and that all the off-topic discussion and personal status update requests confuse them.

To try to keep the shipping information and discussion threads on topic, we will from now on move these kind of personal requests to this thread instead, where only the staff can answer them IF they’re so inclined and capable.

If a question is of importance to a bigger group it will be allowed to remain in the original thread.

Note: There will be no opportunity for discussion in this thread, if you need to change anything to your update request you should be able to edit it.

Latest firmware update release notes & download information

Software Update v1.1.0 is available now!

INFO: How to do offline software update?


Specific info only for those with a defective unit waiting to ship it back to us, click to open
Solution for backers who’s delivery address has or will change, click to open
Campaign ID's, what they mean, and how to find them

This campaign issues you a multitude of ID’s and numbers from different platforms, each with different meaning or uses. To properly understand all these ID’s and numbers and find out where to find them, please read this explanation by a fellow forum user: Demystifing Numbers (Indiegogo, Backerkit etc.)

Backerkit ID vs. shipping order

No, cause the Backerkit ID has no correlation to backing order, as people who backed much later may have filled in their Backerkit surveys before others who backed earlier.
The shipping order is more or less decided by country shipped to, if there’s 200 going to country A and there are 300 backers there, then the first 200 according to the IndieGogo contribution ID will get theirs, regardless of other backers with possible lower numbers bit in other countries.

Things to try if your tracking number doesn't work

There can be lots of reasons for a tracking number not working. In the case of DHL, many times the tracking code works on certain DHL sites but not on others. If your DHL tracking code doesn’t work, please try the following.

For shipping addresses in Europe:
Copy the tracking code only (NOT the “DHL-” part) and try to track it here: DHL Europe Tracking Link

For shipping addresses elsewhere:
Copy the tracking code and try to track it here: DHL Worldwide Tracking link

Delays in tracking explained

This is why your tracking number might not be updated for quite a few days after you receive it:

Refund requests no longer accepted

The Indiegogo campaign is now over and therefore as of March 11th Philips do not accept cancellations anymore.
Their logistic and sourcing team have already purchased all the components to manufacture the right number of products for their backers, and they have restarted production and shipping after the Coronavirus lockdown.

You will receive your order as soon as logistically possible.


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