General info about shipment and manufacturing

Hello Scottie,

As production has resumed and everything is going well, we should be able to ship your PicoPix Max on April.

We already shipped around 5’000 pcs and we are doing our best to deliver you as soon as possible

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Hello Yaqoob,

Your are included in the next batch that will be ready this week,

You will be informed by email once your PicoPix Max is shipped and will received your tracking number

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Thanks for the update guys, really appreciate you taken the time to acknowledge my post! Can’t wait like others to get our own PicoPix Max soon!

Have a nice day everyone! Not long now!

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Hello Guys,

For Europe, the container is on its way to Belgium, they need to go to Germany for custom inspection. We really hope we won’t have issues due to the Covid 19 in EU.
Factory 1: Inspection of 400 pieces today. Results at 6pm China time
Factory 2: 1000 pieces, QC tomorrow

For product seized at the customs in the US: our Philips colleagues in the US talked to them and they will release it today

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@Philips_Support_N…you reply to everyone but never reply for Middle east countries :thinking:

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For middle east: next batch. But you are in a second batch because your ID is 8321

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Thanks!! :grinning: :+1:

Hi @Philips_Support_N I’m backer 3234 from Spain.

Should I have receive tracking information?, Backer kit doesn’t say my order has shipped.

Can you look into this?

Yes it’s normal. For EU we shipped a container to EU. You will have the tracker number as soon as it arrives in Germany

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Hi @Philips_Support_N @Philips_Support_1
Do you have any information for shipment to Indonesia?
Thanks a lot.

For those who may not have noticed it yet in the banner:

I made the topic Latest News Updates Summarized and closed the topic. This means only moderators can edit the post.

It is a summary post with all of the daily news updates so far, going back from the latest down to the first updates after reopening of the factories and restart of production. In reverse chronological order of days but each day being chronological on its own.

Once in that topic click on the blue highlight of each quote to go to the actual point in this thread to post questions and read answers given around that update. In this thread with the actual news updates, you should find a link to the summary topic under each post that’s referenced there. If after a day some news bit was not included yet (no link to Latest News Updates Summarized under it) please let me know.

Feedback or questions on this summary or any other issues / news updates should be posted here, as the summary thread is locked for replies

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Thanks @IvoG…It is so much easier to follow. :heart:

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@ PhilipsNono What about Russia? Next batch or later?

Im from israel (also in middle east) and back 16xxx , i will be on this batch ?

Slim chances pal. According to previous reply:

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What’s today’s excuse for no tracking numbers?

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Hi, just wondering if there is a date for shipping to Mexico? Thanks

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What about delivery time in Switzerland ? Thanks Julyan (Contribution number 9512)

Hello! I’m backer # 4000+ changed my delivery address in December but just found out Philips still sent my projector to the old address . What do i do and how can I get my projector? I’m a bit tired of waiting patiently and hoping Philips will do things right…

The forgotton EU backers prokectors must have arrived in Germany by now. Please may you now update backerkit as shipped and provide everyones tracking codes? We dont mind if it takes the DHL system a while to update.