Which shipper shipping right now to india ?
I had nothing to reply, no status update to give, and thousands of ticket to handle.
The latest update from the forwarder is that they will finish arranging the shipment for HK & Taiwan backers today Friday the 21st and provide the tracking numbers to us.
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Very grateful for your update. I hope the forwarder will do well this time. Thank you again.
Just wanted to tell u a good job done despite the many issues n hurdles.keep it up !
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There is no point talking about this every single day from your side in your meetings whatsoever - must be waste of time. If no solution then I would suggest refund to all affected backers. Nothing can happen anyway!
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@IvoGrijt what are you talking about? You dont have solution for shipment to Qatar? Captainolives has received his projector in Qatar, that is so called test run.
Now we have proven way to get the projectors into Qatar why dont utilise the same for remaining 7 of us?
@Philips_Support_N where is your promised?
In case you guys missed it.
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Hi @IvoGrijt
Sorry to be pedantic… but there ARE solutions.
A shipment to Qatar took place. A shipment to South Africa took place. Both seem to have occurred through the forwarder.
Surely something has to give?
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backerID, DHL ID, indieGOGO ID…whatever just a list to be sure we’re all there
I still don’t get it, a list showing you are where? In our sights? On our plate, our to do list? I have plenty of lists, of tickets, shipments still in transit, problem shipments that never even happened, of people still to be fulfilled, you name it, I have it.
Please be a bit more specific what you want to know exactly.
Regarding Qatar & South Africa, the solutions aren’t there yet, not for solving all the shipping issues yet.
Something was forced or an opportunity presented itself, but there isn’t a structural surefire way to get the units to you guys yet. The unit that was sent to @captainolivez for instance happened to be available in the German warehouse, from a shipment that if I’m not mistaken was returned to sender because the shipment was put in the batch to the EU but was addressed to a ROW destination not covered by the shipping booked. So there was a “spare” that they could send out to him. The one that went to South Africa to this day I don’t personally know how that was done or where it came from or what route it took.
All I know at the moment is that we don’t have a surefire way to get projectors into these countries, or enough units to get them in via a certain route.
We keep talking because things could shift daily, and like I’ve said before we are still looking for solutions.
@IvoGrijt your reply is misleading as usual. For few months previously you said your forwarder could not deliver to Qatar due to battery etc. Now “test run” was made and proved shipment to Qatar is possible.
Regardless from where the unit will come, we know it now, it is possible to send unit with battery to Qatar.
Also if there is no surefire solution for Qatar why @Philips_Support_N has started to sent units from Switzerland to Qatar’s backers?
I think what u meant by sure-fire solution is sure-make-profit and cheap shipment solutions of which i believe at this moment Philips should change the priority from trying to cut cost on shipments, rather to ship the unit individually as required to let all backers receive their unit as soon as possible.
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Hi @IvoGrijt,
Ticket [#26357].
My projector got back to German’s forwarder warehouse and was expected to DHL relabel and send it again but when apparently DHL seem new status the tracking number stopped working and it is now showing and error message like this:
CR071954558DE
Sorry, your tracking attempt was not successful. Please check your tracking number. (404)
Can you tell me if a new tracking number is being generated or what is the current situation please?.
Thank you very much in advance.
Amru, what I said months ago, last week, or yesterday was all according to the information I had at the time I said it. If I don’t mean what I say I just don’t say it. Please do not put your thoughts or presumptions on me, and I will not do that for you either.
The post by Steve that you quite mentions UPS, apparently that’s a different approach than DHL that I was not aware they had found to be available. I am not in the office with them and do not always know the latest, nor their stock levels, so when I said we do not have a sure-fire way of sending units to all the Qatari or Kuwaiti or South African backers, I’m thinking about all of them, not just one-on-one solutions based on who scrams the loudest. If anything I personally feel the backing order should be followed here as well, but I’m just a campaign helper, not the manager nor the CEO.
DHL and Fedex do, apart from others. The Operations Manager of DHL has also confirmed that shipments from China/ Hong Kong are coming in regularly.
@IvoGrijt @Philips_Support_T Kindly consider this feedback from India. And please do expedite the shipping to the remaining Indian backers. Looking forward to a positive response from you.
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In other news, our forwarder has informed us that they can ship to Kuwait again, and will do so this coming week. If you have a shipment coming to Kuwait and moved or changed address since you originally backed the campaign or last had your address modified please create / update your ticket by sending or replying to an email to support@screeneo.com with the new address information. If nothing has changed, no mail is needed.
Ok Ivo I understand, sorry for my english, to be clear
my dhl trackingID is : CR071954544DE
My Indiegogo contribution [#17847]
My ticket : 26704
Is there any news concerning the solving about my shipment ? It’s been shipped since end of may, I guess I would deserve some feedback, sorry again to bother but really I want to make sure that my request is not lost as my package
Okay, I get you now.
Quizás sería más fácil si me lo habías dicho en español. 
The ticket system is where we keep you updated on your issue, not getting an update to your ticket is due to not having an update to give yet.
We have a list of all cases we have open under investigation, that have been returned to sender, that haven’t been shipped, or that have any other reason for not being fulfilled yet. We are not going to publish this list however. We are working on this list till it’s clear, either by having fulfilled all the open orders or by refunding those who don’t want to wait any longer (and whose shipment is known to not be in an active transit to them).
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@IvoGrijt, in my opinion, it would be extremely helpful that someone would update the news section (shows as not updated since July 15th) so that people don’t ask the same questions several times in several threads. In addition, and I believe this is what @stefsoli is asking for, it would also be great to have a list of backerIDs with the different status: delivered, returned to sender, lost, waiting for trackerID, etc. I don’t know how hard this would be to do and update but it would reduce the anxiety and frustration a lot by providing transparency and would reduce the number of repeated questions by email and in the forum that you need to read and answer.
As usual, I am not trying to tell you how to do your job, just sharing thoughts of what I think would help us and you a lot.
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I have just seen your last message where you say that you will not publish such list. Apologies as we crossed messages.
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This is good news - another hope at least.
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