@Philips_Support_N Yes i am. It is almost 1 year since i backed this project! With thousands of promises that apparently none was fulfilled.
Weird that you guys dont have record who already received their unit and who dont.
I believe not only only myself but others in Qatar as well.
@Philips_Support_N @IvoGrijt @IvoGrijt you guys need to talk to each other.
We do have lists of units not delivered yet, but you are not on it.
We will send a unit from Switzerland on Monday.
You will get your new tracking number next week.
Steve
You were saying?
!
@IvoGrijt I agree there is some difficulties sending units to Qatar. But you (philips projection) did try and succeed in sending it through the local post office. Then why did you have to send it through UPS which was not tested when you already had a successful way to send it.
Like I said, I’m not in the office with the other guys, I do not know. What I tell you is always what I know. I was as surprised as you to read about UPS, but perhaps they were told it was okay now? 
@IvoGrijt i was referring to test shipment to Olivier, of which you can see from his post that the shipment has eventually arrived.
Also please do not distance your self from the Philip projection team as you are part of them. Your lack of communication between rest of the team cannot justify your contradicting and misleading replies. You can not say your reply is personal reply as you are carrying Philip’s badge. Otherwise I would not bother to tag you at the first place.
I did not distance myself. I explained to you that contrary to what you implied, I’m not trying to mislead anyone, but that what I tell you is what I personally know. I was not aware of the UPS shipment, that I also truthfully disclosed. So in what way am I distancing myself, when all I’m telling is the truth?
And I did not contradict myself when you’re referring to things I said in the past as if they’re applicable now. What I said was the truth when I said it, the fact that you feel mislead is not my doing according to me. Things keep shifting and changing, and I work with the information I know. The fact that I did not know about the UPS shipment is perhaps my fault as I was busy handling a lot of other tickets, but all I can do is truthfully own that like I did.
@IvoGrijt I know that you have done your best and we are all appreciate that. My only point is that rather then to quickly press reply button, may be best if you can touch base with your team to confirm if the course of action is still the same. After all as you said, you are not sitting with them and the situation is very dynamic.
When I address question to you or rest of the team, I expect an official reply from Philips projection team, not a personal reply especially when dealing with shipment etc. I am sure you can understand my feeling seeing Olivier got his unit (really happy for him), while I am getting reply that still no solution for shipment to Qatar. Worst is that I am not in the missing list for shipment.
Moving on, can you @IvoGrijt or @Philips_Support_N or @Philips_Support_N confirm what is the plan for remaining backers in Qatar?
Tomorrow we will first try to understand what the issue is for ajmalmulla’s shipment, and if all OK, we will ship from Switzerland for the rest of you in Qatar.
Steve
We called, and in fact UPS is sending the Max back to us because of the battery. Nono says this happens sometimes, but we will send it out again, as they often let the product go through.
@Philips_Support_N can’t you send it with the local post office as was done for @captainolivez. I guess that’s the tried and tested way.
We just resent it with DHL like for captainolivez. It appears that DHL hands it over to local Qatar post for delivery. Your new tracking number is: DHL 5108392866
Steve
That’s because you’re actually using the Deutsche Post service and not DHL per se (though DHL belongs to DP). That’s why it is then handed over to Qatar Post. If you were to use an upgraded DHL service (as in courrier), it would probably be more expensive and faster.
I think we used full DHL this time, not Deutsche Post…
