Good day @Philips_Support_N @IvoGrijt! May I know when will be shipment to Qatar?
Vietnam is not included in the bottom screenshot - your list ends at Uzbekistan. Whatās the status of orders to Vietnam then? I have no visibility on my order at all.
Also, Iām in close proximity to China so shipping here should be straightforward.
Not to mention - I AM BACKER # 1910 - surely if youāve sent 1000 to 1500 per week according to General info about shipment and manufacturing I should have received mine by now?
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Ni hao!
Iām one of your 15 āReady To Shipā customers in China, and I was just reading the email update.
Where on this page can I find that promised list of backer numbers that will be included in upcoming shipments? I know youāre currently shipping to backers in the 7000sā¦ thatās where I am. 
So, I just wanted to be able to checkā¦ looking forward to receiving my unit soon!
Jeff
Iāve waiting for more than 4 months and still do not have any updates.
My Contribution and date as below.
Contribution ID 19210 Date December 2, 2019
Could you help to check the status?
Hello Kyle and welcome to the forum. Iām not part of Philips and donāt have more info than you do, but my contribution ID is 16*** and Iāll most probably be in May. They also ship by region, not only by ID, so there is also a chance you might be before me, but its up to their logistics cause they are trying to batch shipments to save costs - this is normal.
Iām waiting patiently 
Cheers,
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@Philips_Support_T, @Philips_Support_N,
@IvoGrijt
Hi!
Would it be possible to get any update on Finland??
Thanks in advance
Seriously can you stop with these off topic Baker metaphors?
Iāve never in my entire life waited 8 months for bread. You should probably change bakery if youāve had.
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Finland is part of EU batches. For instance, my projector is on its way to Finland right now. IGG backer number 83XX.
I have explained it in so many actual ways how this works or doesnāt work, yet people still donāt seem to get it, so I have to explain it in terms they might grasp better.
Iām sorry if that offends or annoys you.
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@system @Philips_Support_N @Philips_Support_T
To all who said there is a problem to ship the projector to saudi arabia because of battery
Please check DHL reply on my inquiry
I think it is clear to every one now it was personal revenge
Philips can cancel and kick you out when you comment about misleading information and when you request a refund due any issue you may face they reject
Finally i need to complain i need a responsible person from philips to contact with me
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Btw looking at DHL response,
@Philips_Support_T
This is how real customer service at a real company looks like.
Polite wording and NAME, CONTACT INFORMATION and ADDRESS of the person replying.
Your scam company replies with āCheersā and nicknames.
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Yes i know that, but for example Estonia should also be part of EU batches. But if I understood correctly then there is some kind of a problem with some countries at the moment, Estonia being one of them. But if youāre getting yours then Finland should be fine which is nice to know im IGG 102XX so i guess i just have to wait a bit more. No problem with that just would like have some kind of an estimateā¦
Yes, I received my tracking code last week and Iām now waiting for the last mile shipment from the warehouse in Germany to Finland. The tracking code starts working only after the individual shipment leaves the warehouse, so for the time being thereās nothing to follow.
Based on your IGG number, I would guess that your projector would be in the next EU batch, but this is just a wild guess based on nothing else than following this forum for a couple of months. Donāt hold me accountableā¦ 
The Aussies projector needed a special plug included I believe so it made sense for them to produce and ship them all out with the special plug at once to ensure it was included instead of the off chance it got forgotten during assembly if doing it one by one.
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Final update on my projectorās journey. I should have received it by now if the postman had not had the cheek to state that he could not give it to me due to my absence from homeā¦ while I was confined Ha, the French post office!..
It therefore took 22 days from the first DHL notification to get to me
cheers everyone
DHL
Wednesday 15.04.2020 / 18:22 Local time | The recipient was not present. The recipient has been notified.
Tuesday 14.04.2020 / 23:26 Local time | The shipment is being prepared for delivery in the delivery depot France
Friday 10.04.2020
16:00 Local time | The shipment has arrived at the parcel center France
15:51 Local time | The shipment has arrived in the destination country/destination area France
The shipment has left the import parcel center in the destination country/destination area. France
Monday 06.04.2020
11:56 Local time | The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization. Lahr, Germany
02:46 Local time | The international shipment has been processed in the export parcel center Lahr, Germany
Thursday 02.04.2020 19:55 Local time | The shipment has been processed in the parcel center Kƶln, Germany
Tuesday 24.03.2020 18:07 Local time | The instruction data for this shipment have been provided by the sender to DHL electronically
LA POSTE (French mail)
|mercredi 15 avril|| we passed by your place but could not give you the shipment. Will be sent to local post office to be fetched.
|mercredi 15 avril|| shipment is on our local platform that serves your place. We are setting up the delivery.
|vendredi 10 avril||V shipment is on our platform, to be delivered asap
|vendredi 10 avril|| shipment is in France
|vendredi 10 avril|| shipment on our platforms, to be delivered asap
|lundi 6 avril|| shipment left origin country and is on its way
|jeudi 2 avril|| shipment dropped in sorting platform
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You might be right. But fighting here wonāt change anything. Just accept that ist a bad experience and move on. Learn your lesson and decide for yourself if you ever want to buy a Philips or screeneo product again or participate as a backer of product under development.
Donāt waste your and our time by complaining and requesting impossible thinks from Philips. They wonāt change anything.
I am also not happy about the situation, but I am confident everyone will receive his projector someday. Just accept that until this day, there will be sparse information, misinterpretations or even lies. Focus on other things. There are more important and pleasant things than anticipating the arrival of this projector.
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Be careful what wish for. Under EU law they would have to delete all your messages now.
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IvoG is a backer who cannot refund anyone.
If you like his help, check out his website and recommend his company to those who are looking for professional IT support services.
If screeneo is not paying him already, they should start thinking about it.
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