Nice chart, the durations can fluctuate depending on the workforce numbers and QC checks, and you missed things like the many hops between courier and actual delivery, which could also take their time.
But what’s on it seems to be a good enough graphical representation of things that were told before on the forum, yes!
Yeah in a later version I replaced the tilde (~) with “around” just to be a bit more explicit that these aren’t guarantees, I guess as line #2 comes on some other parts of the process might slow down temporarily whilst they find balance.
The delivery I think is just too complicated/prone to change - to realistically chart, i.e. this bunch has been heavily affected by the pandemic to the point of changing route and all sorts I think? In general though by the time a batch reaches delivery we should have a tracking number in BackerKit.
And in the end that’s the only moment that matters. It’s the proverbial breaking of the water, when the contractions start, when you still don’t know when the baby will be there but you know that it’s definitely on it’s way now!
Sorry If I miss anything but on my backerkit login user the tracking there but has not worked since it was updated there. Could you confirm?
same for me
Are you guys Europe?
I have nothing in backer kit my end, please don’t tell me they forgot me again😋
Stay safe everyone
Hello Scottie,
As production has resumed and everything is going well, we should be able to ship your PicoPix Max on April.
We already shipped around 5’000 pcs and we are doing our best to deliver you as soon as possible
Hello Yaqoob,
Your are included in the next batch that will be ready this week,
You will be informed by email once your PicoPix Max is shipped and will received your tracking number
Thanks for the update guys, really appreciate you taken the time to acknowledge my post! Can’t wait like others to get our own PicoPix Max soon!
Have a nice day everyone! Not long now!
Hello Guys,
For Europe, the container is on its way to Belgium, they need to go to Germany for custom inspection. We really hope we won’t have issues due to the Covid 19 in EU.
Factory 1: Inspection of 400 pieces today. Results at 6pm China time
Factory 2: 1000 pieces, QC tomorrow
For product seized at the customs in the US: our Philips colleagues in the US talked to them and they will release it today
@Philips_Support_N…you reply to everyone but never reply for Middle east countries
For middle east: next batch. But you are in a second batch because your ID is 8321
Thanks!!
Hi @Philips_Support_N I’m backer 3234 from Spain.
Should I have receive tracking information?, Backer kit doesn’t say my order has shipped.
Can you look into this?
Yes it’s normal. For EU we shipped a container to EU. You will have the tracker number as soon as it arrives in Germany
Hi @Philips_Support_N @Philips_Support_1
Do you have any information for shipment to Indonesia?
Thanks a lot.
For those who may not have noticed it yet in the banner:
I made the topic Latest News Updates Summarized and closed the topic. This means only moderators can edit the post.
It is a summary post with all of the daily news updates so far, going back from the latest down to the first updates after reopening of the factories and restart of production. In reverse chronological order of days but each day being chronological on its own.
Once in that topic click on the blue highlight of each quote to go to the actual point in this thread to post questions and read answers given around that update. In this thread with the actual news updates, you should find a link to the summary topic under each post that’s referenced there. If after a day some news bit was not included yet (no link to Latest News Updates Summarized under it) please let me know.
Feedback or questions on this summary or any other issues / news updates should be posted here, as the summary thread is locked for replies
Thanks @IvoG…It is so much easier to follow.
@ PhilipsNono What about Russia? Next batch or later?
Im from israel (also in middle east) and back 16xxx , i will be on this batch ?