I want to see action on these regular shipments before I sent them the list of what to do with the returned units. Else I would be giving you more false hope and not get any results.
We had our CEO personally ask them to deal with 3 returned shipments, they promised him twice that they would (after failing to do anything the first time), and one of the backers still hasn’t gotten his.
So I want to see them fulfill a promise now first before committing to more requests.
Hello Dragos, and you are? Do you work for Philips, Screeneo, DHL, or any company that has been responsible for this comical and frustrating customer experience, or are you just one of the self-appointed gate-keepers I mentioned in my original question?
I’m just trying to figure out your affiliation with this process, and whether it is worth conversing with you to get answers, or if this is just another distracting verbal response.
something is happening! 
Nothing happening with mine yet
Mine just got processed also in Köln. It’s happening!
Hey Ivo, wondering if you could track down the parcels sent with duplicate labels to find out where they actually are in the meantime? I can’t get anything out of DHL about where my parcel actually went.
Just a suggestion.
Thanks.
Anyone else’s tracking number no longer working? In UK here. Mines no longer working.
CB796014918DE
@IvoGrijt any updates to my issue?
Sent email with details to support@screeneo.com on July 2 and another month has passed without any reply.
Are you checking it on mobile phone?
If yes, then same happened with me but when checked on laptop it showed me data, and movement too, that it got scanned today around 7pm CET.
Check on laptop.
If I could talk to DHL directly about these I definitely would. But our forwarder is their customer, to them I’m nobody in this whole ordeal. Even though it says Philips Projection on the box of goods, the forwarder is the one who bought the ride, so they are the only ones DHL will deal with. And they had been sitting on their hands lately.
But seeing that now the shipments are happening again, we might be inclined to trust them again to do our bidding, so I’ll be sending them a list of cases to have DHL investigate.
Check again
Yours, and several others, stopped working indeed via the DHL site. However, when I checked via 17Track.net, some did show updated information, so it must be a transitional state.
Yours is now showing updates on both DHL and 17track.net
Some are still at the July 21 state, those just haven’t been scanned yet I assume.
Mine can’t be found on the 17track site.
Hi all,
I can see today that my DHL tracking number shows the status as “delivered”:
Tuesday
The destination country is Spain and i haven’t received anything.
@IvoGrijt, do you think that it could be related with what you said about DHL relabeling the parcels?.
Thanks a lot in advance.
This means it was finally returned to the German warehouse of the forwarder(‘s partner).
Now we can request them to reship it to you with a non-duplicate tracking number.
I found your ticket #26357 and updated it, please reply to it.
Could you please provide an update regarding my shipment. Nobody in Phillips is even bothered to reply to my E-mails nor the support ticket that was raised.
My backerkit id is # 14350.
My Indiegogo contribution Id is # 21581.
I even raised a support ticket with number # 28146.
Joy Shipment: * 00:18 Local time | The international shipment has been processed in the export parcel center | Dorsten, Germany
9 weeks since my the instruction data was sent to DHL electronically
6 weeks since the last update on my tracking
and yesterday I received a mail saying that it’s been send back to the sender (after I found out, it’s been shipped to a wrong address, they sent it to Toledo, which has nothing to do with my adress)
What should I do @Philips_Support_N, @Philips_Support_N @IvoGrijt ? Please help
ticket : 28192
tracking number CR071954544DE
indiegogo : 17847
The answer to your question is already since some good couple of days right on this thread!
You just have to (scroll up and) read
I do appreciate your willingness to help but actually you are not. So why don’t you waste your time somewhere else?