What about Korea? I have send countless emails and no answer! This campaign has been a joke. Give us at least an option to get a refund!!
@IvoGrijt ,
Iām a backer from Taiwan.
Contribution ID: 18584
Ticket number: 28303
No reply since 8/8,
please follow up,
thanks a lot.
I updated your ticket just now
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@Philips_Support_N PhilipsIvo @Philips_Support_T
Where is my perk, when will it be delivered? Please, respond to those really simple questions, will you?
tracking code CR071954442DE
IndieGoGo contribution ID #17311
Backerkit ID 15583426
yes, @IvoGrijt @Philips_Support_N, itās time for an update !!
my DHL code : CR071954544DE
my Indiegogo contribution [#17847]
my ticket : 26704
Your Zendesk is not working anymore? No updates for my email. Ticket ID: (28813)
@Philips_Support_N @IvoGrijt @Philips_Support_N @Philips_Support_T
Hello, I received the following message from DHL:
Wed, 08/26/2020, 9:46 pm
There was no delivery for the consignment ordered via EDI data. The shipment data was therefore canceled.
Ask for help / clarification, thank you.
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Same here! 
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yeah i have a tracking number from 17th but only this since: The instruction data for this shipment have been provided by the sender to DHL electronically
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@Julius @AndreasG @NPJ:
Weāve explained this many times before, so please see our [FAQ] Tracking and Shipping #4 for an explanation for this.
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Sorry @IvoGrijt maybe my fault, but I canāt find something about a cancelled tracking code.
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Thatās new yes. But once the shipment gets scanned by DHL, it will be fine.
Yes but what does āitās fineā means??
I well know this behaviour from other deliveries. As soon as the package is i.e. in Germany the ID will be reactivated and a couple of days late it will arrive. So donāt worry.
4 Likes
Hi Ivo
Is there an update on this? Can we expect delivery in the near future (one to two weeks) or is it likely to be another month or so?
Assuming it does not get stuck for months, then is sent back to the warehouse and you have no news for months like it is happening for many of us. This looks really like a lottery. I hope you have a winning ticket because mine it is definitely not.
@IvoGrijt any news about those projectors that were sent back and were expected to be reshipped this week?
Thanks
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Any progress so far on Kuwait shipping? NO movement still on DHL tracking ref since May 30.
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After a week, it seems that the shipment of Taiwan backers in joy batch has been fulfilled. But those backer in Laurent batch still donāt get any status updated.
Hi @IvoGrijt, I canāt see the Message button to send you a private message, but Iām unable to track my package which Backerkit says was sent 05/18/20 due to it not accepting my postcode.
āSeveral items are attributed to this shipment number. Please limit your search by entering the recipientās postal code.ā
Response: Your input was incorrect.
Would you mind sending me a PM to help me for 5 mins to understand what I can do now? Iām one of the original pledgers from 2019.
Thanks for your help in advance!