@IvoGrijt
I have received the below email from you yesterday.
Philips Support (Philips Projection)
Sep 3, 2020, 5:45 AM GMT+2
Dear Backer,
First of all we would like to offer our apologies for the late reply.
Our forwarder is finally preparing to ship your projector to you in India, we have already received a tracking number and will be sharing that with you shortly.
Regards,
Ivo Grijt
PROJECTOR/FAX/STB Philips Consumer Care
And another email (below one) received today.
Dear Indian Customer, à€šà€źà€žà„à€€à„!
We are very to announce you that due to the issues between China and India since the 25th of June, we wonât be able to deliver you the famous Philips Picopix Max.
We are everyday in contact with DHL, UPS and FEDEX in order to check the situation and we thought this would have been resolved within a month.
We are also very sorry because we know how much you wanted this device but unfortunately, we canât bypass the Indian customs. We tried to ship from EU, US, HK and China but the India customs are just refusing goods manufactured in China.
No what is happening?
You have 2 choices:
We offer you the right to cancel your order: please answer to this email only by saying: PLEASE REFUND
or you can wait a bit more til the situation is resolved, should be this month or next. In this case, please donât answer this email.
Thank you very much,
both the emails are received within 24 hours and which one should I follow?
Funny, i just got an email with a new tracking shipping number about 30mins ago. I donât want to play anymore with your shipping games. Please refund.
Same here. I have also received a new tracking ID both through email and at backetkit site that is not yet active (as expected as they donât become active for same days). I will keep my fingers crossed and will not call for victory until I have the package in my hands and check that the projector works. My experience with this has made me really pessimistic.
@IvoGrijt, @Philips_Support_N, @Philips_Support_N,
My ID 9412; after one year, and 2 DHL tracking number, last one some months ago, I have not received my device; and had no one respond to any of my messages.
Can ANYONE please check my order. I am the ONLY one in Laos and we have a perfectly working DHL delivery service here. So please, send me my unit, or at least check my order and give me a response.
@IvoGrijt, @Philips_Support_N,
unfortunately I have as well problems with the delivery of my PPM.
My indiegogo ID is 21771
You guys provided the instruction data twice to DHL but nothing happened since then since weeksâŠ
I mailed you and got the ticket number â29545â â but nobody answered me thereâŠ
I have not received my device yet, neither did anyone respond to any of my messages.
May you please check my order and give me an update.
Our servicedesk provider Zendesk is experiencing an outage this afternoon on a few of their servers, including the one serving services to us. We donât have access to the tickets at the moment and canât process any prior or new requests until services are resumed. We will keep you posted on the updates as and when we get them.
First of all we would like to offer our apologies for the late reply.
Our forwarder is finally preparing to ship your projector to you in India, we have already received a tracking number and will be sharing that with you shortly.
Regards,
Ivo Grijt
PROJECTOR/FAX/STB Philips Consumer Care
And another email (below one) received today.
Dear Indian Customer, à€šà€źà€žà„à€€à„!
We are very to announce you that due to the issues between China and India since the 25th of June, we wonât be able to deliver you the famous Philips Picopix Max.
We are everyday in contact with DHL, UPS and FEDEX in order to check the situation and we thought this would have been resolved within a month.
We are also very sorry because we know how much you wanted this device but unfortunately, we canât bypass the Indian customs. We tried to ship from EU, US, HK and China but the India customs are just refusing goods manufactured in China.
No what is happening?
You have 2 choices:
We offer you the right to cancel your order: please answer to this email only by saying: PLEASE REFUND
or you can wait a bit more til the situation is resolved, should be this month or next. In this case, please donât answer this email.
Thank you very much,
both the emails are received within 24 hours and which one should I follow?
Sorry for not answering sooner Hafeez. @hfz
Things were changing really quick at that point in time. One moment I was processing the list of tracking numbers, getting ready to upload it, and the next PhilipsNono found out the shipments to India were again / still a no-go despite the attempts the forwarder was making, including the generation of the tracking numbers.
So to give all the Indian backers the option of getting a refund or indicating wanting to wait indefinitely, he sent out that email from the hello@picopix.com mailbox, which we do not encourage people to mail us at anymore (hence the automated reply you (will) receive(d) also upon replying), but where he does get the replies in anyways.
So given that the refund email was the last one sent, in this case, thatâs the one you should respond to by replying to that email.
I have raised a ticket to change the destination country to U.A.E in place of India. Please confirm whether I have an option for this or Refund is the only way.
