I’m start thinking that the problem should be so difficult to solve and they are just don’t doing anything until everyone got tired and ask for a refund.
It doesn’t make any sense.
At least before Ivo told to us news about the ceo call to forwarder and things like that…
I am not even sure if anyone from Philips is monitoring this forum anymore. Ivo used to “like” messages to indicate he had read them but that is not happening anymore. I don’t see updates from anyone with the Philips logo either for some days now. Trying to be positive, I hope they are busy trying to fix the mess the forwarder has created but there is no way to know if there is any progress or if anything is happening. I have already asked for a refund by email a couple of times but I was promised that the projector was on its way. I don’t even know what to think anymore.
@IvoGrijt @Philips_Support_N @Philips_Support_N
It has again been 2 weeks since I asked for an update on the projector which I was told over a month ago was supposed to be re-shipped and I have still heard nothing. Was my information ever sent to the forwarder? have they ever even acknowledged. I know there have been challenges etc but to be honest that doesn’t really make me feel any better about my >£500 projector disappearing into the ether followed by the support staff that was helping to get it delivered.
Can we please get an update on these “returned to sender” customers?
The team must be on 24/7 meeting which they always mention the moment they respond - Busy with meetings with forwarders, working late until 2 am responding to emails, holiday here and there, etc 
Although they have shipping information, they have nothing to ship.
Same with shipments to South Africa… it looks like the forwarder sent a whole bunch of info to DHL, but DHL has not come to collect.
In the past its taken up to 5 business days for DHL to collect (and the tracking number to update). Hopefully tomorrow we will get an update
@Philips_Support_N; @IvoGrijt I used the “One for the Road” offer to add one ppm to my pledge. Since the beginning of July, I completed the Survey Confirmation and I got a tracking number at August 17th.
It seems to be a correct one. But Could you tell me where are the ppm of this batch?
Since there has been no advancement for over a month, I’m starting to get worried. Is my ppm lost anywhere?
Hello Don,
My replacement PPM is also in a similar situation (shipping to the UK)
When emailed about the status a week ago, they told me the batch was waiting for customs clearance at Germany.
hopefully, we should receive an update on it soon
Don,
You are probably OK, as it takes 3-4 weeks for the individual deliveries to start. The goods are sent from HK in consolidated shipments, go through customs clearance, and are handed over to DHL for individual delivery.
If you don’t see some action on your tracking number within a week or two, contact @IvoGrijt and @Philips_Support_T again.
Steve
Philip,
Yes, your unit was in a batch that was returned to the German warehouse for DHL system issues, but the instructions to reship were not sent yet. @IvoGrijt will be contacting you to reconfirm your delivery address and he will inform our forwarder to reship your Max.
Steve
Ola muchas gracias for your response.
Plse keep me informed on progress of your delivery. It’s really dramatic how this is going right now. Either logistical bad choice and/or poorly managed … Probably a combination despite the efforts of IvoG and voluntary co-workers spending time on this. Yet I am more concerned on build quality… Amazed how many issues need to be covered and backers waiting for repair and/or doa- replacement or the category we are in “not yet received …” I also know from other Dutch guy that his second unit (also Ivo’s 2nd) were stolen during flight/transport… Nasty to hear that…
Kind regards, HenkW (Enrique en espagnol)
Hi HenkW and all,
just want to let you all know that my projector, which was sent back to sender in the first place, has arrived today to my house. I have just started to test it right now (in the middle of the first firmware update). For those of you expecting it, my experience was the following with the second tracking ID:
These are the various status my delivery went through in the second attempt and timelines. This was for a delivery in Spain. Not sure if this helps you but I thought it was worth sharing.
I wish you all a lot of luck to get your projectors and I hope mine works properly! So far works OK and looks really good but have not tested it much.
Hello @IvoGrijt , I’m still unsure about this “canceled” status, especially because nothing has changed yet. How long should I wait before someone looks for a cause? With best regards Julius
Tracking number :6883941480
Its over a month and it is still not working on DHL site.
Could you look into it please ?
Lucky bastard! 
Here another spaniard going through the same process (returned to sender) and hopefully I´m included in the next batch.
I didn´t mind waiting as the software was being fine tuned in the meantime but my patience is starting to wear thin.
BTW, @IvoGrijt @Philips_Support_N what´s my current status? (ticket number 25007)
Same issue! Same dates, even. I had no idea shipping anything anywhere in the world was this tricky or could take longer than perhaps three weeks maximum, but it’s extra unfortunate when the tracking appears to indicate that my box only has to come from Germany to Sweden. August DHL number, no unit over one month later (or new news under the tracking number). Should I be waiting or squeaking for oil ?
@IvoGrijt @Philips_Support_N @Philips_Support_N
Hi Steve,
Thanks for replying, yes that happened on 29 July (see ticket #24802) and I confirmed the details had not changed since being entered to backerkit. I had been told at the time that the instructions would soon be sent to the forwarder and it has now been a month and half
It had also been mentioned that the forwarder was saying these items had been delivered successfully.
Thanks
Hi,
apparently my device was successfully delivered. The only question is, to whom? Since I live in Spain and it was delivered in Cologne (on July 30th)?!
I wrote multiple times over the last few weeks in ticket #24806 but never got an answer. I’m not asking for much but can you please at least tell me that you read all the info I send you and that you are working on a solution? It’s not very pleasant not to receive any answer at all.
Thanks for getting back to me.
Hi Snir,
I’m passing this to @Philips_Support_N, as he was trying to organise the deliveries to your region. Maybe he can give an update.
Steve
Hi Khan,
@IvoGrijt is organising the reshipping for the “returned to sender” products. I’ve asked him to check up on yours.
Steve
Thanks for the answer! Let´s hope for the best 
