General info about shipment and manufacturing

Davy · September 20, 2020, 1:55pm

@Philips_Support_N @Philips_Support_N @IvoGrijt

It’s going totally wrong again.
I told you to send me one from Europe and not from China.

I got a tracking code on 02.09.2020 13:40hrs and the message:
The instruction data for this shipment have been provided by the sender to DHL electronically

So far so good, but today I checked my tracking code on dhl.de
and it says that my delivery is cancelled since Sunday, 13.09.2020, 21:45hrs

2sep 13sep storniert marked

I’ve read that when DHL cancelles a tracking code after inactivity of 10 days, you cannot give a package to DHL, because they will not deliver it then.

I’ve also updated my zendesk ticket 24490 with this information.

Please solve this problem

Philips_Support_N · September 20, 2020, 2:48pm

Hi Davy,
Yes, something went wrong. We will follow this week.
Steve

Davy · September 20, 2020, 3:05pm

Thank you

Ajith_Ambalakat · September 20, 2020, 5:31pm

@Philips_Support_N

Any Update on the projectors waiting for customs clearance at Germany?

thanks
Ajith

jadd · September 21, 2020, 3:11am

@IvoGrijt @Philips_Support_T @Philips_Support_N

Request: 24748

More than a month now and still no progress on my tracking number. Please note that in the backerkit, change of address was already reflected. But in the tracking number, I still see that it is on my old address!!!

Julius · September 21, 2020, 7:17am

Hello Steve, same for me. For a month now it has been in DHL that my parcel has been canceled. “The consignment commissioned via EDI data was not posted. The consignment data was therefore canceled.” Please clarify. With best regards Julius

Indiegogo ID: 21893
No ticket

Gsde · September 21, 2020, 10:21am

Hi @Philips_Support_N @IvoGrijt,

I have the same status as some of the posters above. I received the DHL tracking number on 17th August but the DHL tracking site now shows the status as “Cancelled” as the goods were not handed over in time to DHL. I have also sent email to Support team and received ticket ID 29852 but no further response/next steps. Please clarify and provide update on when I can expect my PPM. It is very disheartening to see the product available on Amazon and deliverable in 2 days while the backers have to wait months.

junge6 · September 21, 2020, 11:57am

Hi @Philips_Support_N @IvoGrijt,

I received the DHL tracking number on 15th August from backerkit and on the DHL tracking site it shows the status as “Cancelled” since August 26th as the goods were not handed over in time to DHL. On indiegogo I received the contribution ID #21929. The tracking ID is: 00340434298892099237 Please clarify and provide update on when I can expect my PPM. It is very disheartening to see the product available on Amazon and deliverable in 2 days while the backers have to wait months.

fawkeswei · September 21, 2020, 1:15pm

Hi @Philips_Support_N @IvoGrijt

I also received my tracking number CB796023194DE Aug 15, but status is still stuck at

The instruction data for this shipment have been provided by the sender to DHL electronically

What’s happening with the shipment?

I’ve sent requests to zendisk for a month now but ZERO response over there

Philips_Support_N · September 21, 2020, 2:51pm

Hi,
Yes, something seems to be wrong with your shipment.
Willl follow-up with @Philips_Support_N and @IvoGrijt.
Steve

Philips_Support_N · September 21, 2020, 2:52pm

Hi,
Yes, something seems to be wrong with your shipment.
Willl follow-up with @Philips_Support_N and @IvoGrijt.
Steve

Philips_Support_N · September 21, 2020, 3:03pm

Hi Ajith,
Yes, there seems to be a problem with your shipment. Will follow up with @Philips_Support_N and @IvoGrijt.
Steve

Philips_Support_N · September 21, 2020, 3:19pm

Hi Jadd,
There is a problem with the reshipment to Germany, but yes I see you changed your address in backerkit.
Will look into this and try to get shipped to your new address.
Steve

Philips_Support_N · September 21, 2020, 3:32pm

Yes, looks like same problem. I’ll need to organise a meeting wiht @Philips_Support_N and @IvoGrijt tomorrow to review all of these cancelled shipments from August 15th.
Steve

Philips_Support_N · September 21, 2020, 3:36pm

I don’t see ticket 29852. Can you please send your DHL tracking number and backerkit number.
Steve

AndreasG · September 21, 2020, 3:42pm

Do I understand right? After several months Philips Projectors still don’t have a clue where our PPM are? You don’t even know if they are in Germany?

Why are you not just using the stock you have at Amazon for next day delivery?!
Screenshot_20200921-174146|250x500

Gabino · September 21, 2020, 5:18pm

When is there no problem, in fact ? It’s been almost a year that there have been nothing but problems.
What does it take to finally get my PPM ? Sleep with you maybe ?

Ajith_Ambalakat · September 21, 2020, 5:23pm

Thanks for the response,

Hopefully, the team can resolve it soon.

Just FYI, Unlike many here my tracking doesn’t say it is cancelled yet.

something to look into maybe

Richlee38 · September 21, 2020, 5:33pm

I have been wiating patiently for a reply or progress on my inquiry since July 6. My contribution code is 14235. I was assigned a tracking number by DHL on 5/20. The tracking number does not work and nothing has been shipped. The shipping is going to the USA. Any status? Shipping number 2630216886.

I have also sent an email to support.

No answers and no progress. Will I ever get my device?

Thank you
Rich

Kosmos · September 21, 2020, 6:30pm

You are not alone. My status looks like this. Ordered two items as “extra ones for the road” in the beginning of July. @Philips_Support_N @IvoGrijt is there a need to make a ticket or should I just wait patiently?