If I’m correct you both have checked your tracking on dhl.de and selected to see the page in English (EN).
The weird thing is when you switch to German (DE) you get a different message for the date 26.08.2020 (top right you can select DE or EN)
It says for the date 26.08.2020 Es erfolgte keine Einlieferung zu der per EDI Daten beauftragten Sendung. Die Sendungsdaten wurden daher storniert.
Roughly translated In English: The package wasn’t delivered to DHL, so the trackingcode is canceled.
Checking the dhl.de with the tracking number provided, it says:
Es erfolgte keine Einlieferung zu der per EDI Daten beauftragten Sendung. Die Sendungsdaten wurden daher storniert.
Translation: There was no delivery for the consignment ordered via EDI data. The shipment data was therefore canceled.
Providing us the new tracking number gave us false hope that we will be receiving our already paid item soon but it seems that we have been waiting for nothing!!!
My new address is in South East Asia now! I believe it is much easier and faster for you to provide me my purchased item from your factory in China or stocks in HK!!
@Philips_Support_N @IvoGrijt @Philips_Support_T @Philips_Support_N
Thanks for this Davy! Now I found out that I was waiting for nothing. SMH.
@Davy Thanks for this info, this truely is worrying. @Philips_Support_N @IvoGrijt please, tell me, is there a need for a ticket or do you have a solution under way?
Same problem here as with the posts above me.
DHL canceled since no package was hand over. This message occurs on the German DHL site.
My tracking number is: CB796023279DE
Contribution ID: 21743
Can you please respond to this issue probably all of us in this batch are facing…
Thank you
Daniel
Same problem as all above.
DHL cancelled as no package handed over. Only get message on German site.
Starting to get really frustrating as it’s not the first failed tracking I have received and now there is some kind of radio silence here when before we would get constant updates about shipments.
I understand your at work filling one for the road and replacements. But some of us haven’t even received our ppm’s in the first place.
Contribution:7454
Tracking:CB796023129DE
Same problem as all above @IvoGrijt & @Philips_Support_N
“One PPM for the road” shipment to Germany:
Contribution ID: 21771
Tracking opened on Saturday, 15.08.2020, 12:20
Tracking number: 00340434298892098995
Philips Support Ticket ID (never got any answer): 29545
dhl.de says: “shipment got cancelled on 26th of August”
dhl.com says: “The instruction data for this shipment have been provided by the sender to DHL electronically”
@Philips_Support_N @IvoGrijt
As above comments, my tracking number has not changed since 26th August. I just checked the german DHL site and have the following message…
Wed, 08/26/2020, 8:48 pm
The consignment ordered via EDI data was not posted. The shipment data was therefore canceled.
Sat, 08/15/2020, 11:20 am
The broadcast was announced electronically. As soon as the shipment has been processed by us, you will receive further information.
Please can someone explain what is happening here? Promised delivery that never materialised, promised a refund if the delivery status didn’t change and since then no responses through email or here.
If you have no answers then please just let people know that, at least its dialogue. At the moment we hear nothing from Philips on this issue which is incredibly frustrating. It would be really helpful to get an update on the state of play with deliveries as a priority.
Contribution #21726 ‘one for the road’
Hi Steve,
here the details:
Regads,
Gaurav
It looks like you are in the shipment that is clearing customs in Belgium at the moment.
You’re tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
It looks like you are in the shipment that is clearing customs in Belgium at the moment.
You’re tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
It looks like you are in the shipment that is clearing customs in Belgium at the moment.
You’re tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
It looks like you are in the shipment that is clearing customs in Belgium at the moment.
You’re tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
It looks like you are in the shipment that is clearing customs in Belgium at the moment.
You’re tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
It looks like you are in the shipment that is clearing customs in Belgium at the moment.
You’re tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
It looks like you are also in the shipment that is clearing customs in Belgium at the moment.
You’re tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
Thanks Gaurav.
Like the others, you should be in the shipment that is clearing customs in Belgium at the moment.
You’re tracking number should become active within a week or so. Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
You are in the same situation as the others. It should be OK.
Check out the messages.
Steve
You are in the same situation as the others. It should be OK.
Check out the messages.
Steve
