Hi @IvoGrijt - I found my device number in list 3, but the above seems to suggest that they’re now being shipped individually.
If that is the case, and noting your request for numbers:
Indiegogo backer number: 2606
Backerkit number: 15594099
And another number just for fun: Pi 3.14159
Keep safe and don’t work too hard.
Chris, with all the roller coaster rides you’ve been through in terms of replacement process, let me take a moment to appreciate your humour and patience!
I know I’ve been a grumpy git @Philips_Support_P but that’s mainly because what I’ve seen of this product is making me desperate to have it in my possession. The short time I did have it, it screamed “Well engineered, good quality materials, and well thought through”
I know there have been some challenges with things like hdmi, but I can accept those.
Keep up the good work.
Just to confirm that I finally received my refund yesterday, approximately 2 weeks after the unit was returned. Thanks to everyone here for helping out, and hopefully all others waiting for either replacement or refund will follow soon. It has been quite a ride.
Hi guys, I know it’s been a busy weekend with updates and production ramping, but could you just clarify something?
The implication above is that our replacements are being sent separately to the bulk deliveries. If that is that the case, presumably we won’t get any update to Backerkit, so how will we know how to track our parcels?
Not in any great rush, but would be useful to know where to be looking.
This presumption is incorrect. You will get the new tracking number through Backerkit. 
Thanks @imdevu
I’ll have a look towards the end of the week - should hopefully be something in there by then. I will try to contain my excitement and not pester you before Friday.
Note the above and remind me of it if I ask again 
Thanks for your understanding. The team is working to smoothen the replacement process. I think once all the backers are shipped to in 2-3 weeks, things in this front will become more focused.
Woohoo. Got a message to say my details are in backer kit. Clicking through it shows #N/A for the tracking number, but there’s time yet for that to get sorted out.
Thanks for getting this sorted out for me.
Hopefully only 2-3 weeks now.
Started my return a week ago. Have not heard back. Hearing these reports is hard to believe. Would be good if Phillips started showing up to their brand, and answering these requests and processing returns.
Including mine, Phillips?
After they sent me the FAQ, which I went through (no projection from lens), I have not heard back. Almost a week has gone.
They did say: “If it is defective, we will replace it for free.”.
So what is the hold-up?
Extremely frustrating, in top of the device not beaming out any light from its lens.
Hi Sigurd, I will make sure you receive an update. It’s a holiday in Switzerland today, and most of the team took a long weekend. So probably no news until Monday.
Steve
OK. Really trust you for solving this quickly, has been more than frustrating enough as is
Hi Sigurd,
Let me try to reconstruct your case to make sure we are taking the right actions:
If this is correct, did your PPM stop working when you uploaded the latest firmware?
Regards,
Steve
Contact ivoG
Maybe week or weeks…
Answering my own comment.
Various messages on this site suggest that my Indiegogo backer number 2606 should have been sent on the 16th/18th flight. Other suggest 22nd.
Messages from Philips suggested that replacements were being handled differently.
So a bit of confusion.
I’m more concerned about the missing information in Backerkit. I’m not asking for a delivery date, but having received a triumphant email from Philips on Wednesday 20th May saying “ Your order for Philips PicoPix Max - 1080p Full HD Pico Projector has a tracking number!”, I’d like to know when the tracking information will be entered into backerkit. I’m not asking for a delivery date, just to be told how I can track it.
Currently, since Wednesday 20th the backerkit delivery has said [DHL – #N/A], which is no help. How can I track when you won’t share the number.
There have been so many delivery and collection issues that I don’t trust that this will “Just work itself out”
When will backerkit be updated
What is the delivery mechanism for replacements? Are replacements being sent separately as was mootid, or do we have to change gears.
Stay safe, and get back to me when you can.
As far as I know, the replacement units will be shipped separately. I’ll try to confirm this in the morning. Backerkit tracking numbers can’t be edited directly (at least not in the interface I’m using) but perhaps can be edited by CSV import, like how we import the numbers once provided by the forwarder.
I’m busy with some Returned to Sender stuff that has a deadline for Wednesday which I need to finish first, but as soon as I’m done with that I’ll circle back and follow up on this thread, please reply as a reminder on Thursday if you haven’t heard back from me yet.
