Individual status update requests

11588054 When will it come to the queue?

Hey Dan, this does not seem like a valid ID. Where did you get that?

Have been unable to get any response so far on the status of my order. Despite messaging ok different threads here, IndieGogo, and contact forms. Please respond and let me know where I am in the queue and when I can expect the item???

Based in Prague, Czech Republic. Backed in October last year, all I have is my backer number #17054 and it has said ‘order locked, not yet shipped’ for months. No other information except these monthly updates on bug fixes. I need the actual product to appreciate these bug fixes I’m afraid!

Understand there’s a backlog but can I get any kind of update at all please so that I can at least know my order hasn’t been completely lost.

Thank, you,
Sam

Please read this post here. Reaching your number will take some time.

@PhilipsPrashant @Picopixjon , can you pls provide an update on when this will be shipped. I may have to move house pretty soon.

Philips have said that they aren’t providing individual shipping estimates. If you end up changing address before the projector is shipped, here’s the instructions you need to follow.

Continuing the discussion from Individual status update requests:

@djupsjob
If there is no ETA on the shipment then I wont know when to tell you the new address. I suggest to give me a refund as I do not want to wait any longer for this.

I don’t work for Philips Projection, I’m just a volunteer moderator here on the forum. May I suggest that you write to the support e-mail address and ask what they think? Good luck!

Voortzetting van de discussie Individual status update requests:

Kindly confirm the estimate date of shipping for my
Indiegogo contribution #15355
Order is placed on 08/10/2019 and still the shipment is not yet shipped so kindly update the estimate date asap

Hi My contributor ID is 11348

I am from Hong kong.

Delivery of my projector supposed to be in Oct ’ 2019. Till date no update.

Today got one email from BackerKit showing some sets are ready to ship and Backer ID list given
but that is of 8 Digits ( starts from 155xxxxx).

Can i have status on my delivery or correct BackerID based on my contributor ID.

Thanks
Kanhai

It relatively easy for you to find the numbers yourself. To properly understand all these ID’s and numbers, please read this explanation by a fellow forum user: Demystifing Numbers (Indiegogo, Backerkit etc.)

Hello,
Can someone tell me when my picopix will be sent? I backed it early December 2019.
My backer ID is 15973099.
I am from Holland.

Best regards
Iwan

Kindly can you reply my inquiry.
I have sent it 3 times with no reply .

I am backer id : 15591947
Contribution #: 5532

Looking forward for your reply

Hi philips,
am in list 2 my backer id is 15588956 , week ago you told me that my goods are already in HK and i should get another email from backerkit with a new tracking number
From some reason the old tracking number is not activate
I am in status shiping on backerkit from 15.4.20 .
Until now i am not in the list 3 and i didn’t get new mail from backerkit or new tracking number
Can you please cheack it ?
I don’t want to miss the flight again.
.Please ansewr this is the the third time i ask
Tnx

Hi @Philips_Support_N but I don’t see my number on the updated list with additional HK/SG units.
My backer id is 15583937. Can you please check?

Hello IvoG
My Contribution ID is 5269.
On 15 of April I got in Backerkit the tracking details. It took a long time before I could track it.
And when I track it, DHL Express has Shipment information received 23 of April.
Do you have any idea when it will ship to Norway?
My Contribution ID is on a low number and it seems like much higher numbers have received their PicoPix already.

1 Like

Hello Erik,

Once the projector is in the hands of DHL, Philips cannot do much about it and tell you exactly when you’ll receive it. I believe if you already have the tracking number, you should just check with DHL and call them directly for more information.

1 Like

Dear Sir/Madam
I am backer id : 15591947
Contribution #: 5532

On March 23rd you posted my BackerID on General info about shipment and manufacturing

[

General info about shipment and manufacturing

yes the next batch is for UK, Dubai, Norway, Switzerland, Saudi Arabia and other countries. This is the list we …
](General info about shipment and manufacturing)

And since then i did not get my tracking number!!

I contacted you later on Mid of April and you said you will include me on end of April batch ( And you did not include me)

I just dont know what sis going on ? you Posted on March 23rd my backer ID and then you do not send it to me !!

Kindly can you get back to my inquiry!

What about backer_id (15585475), my Indiegogo Id is 145*** and ids after that have already reciever PPM or they are on the list, what is going on?