Hello @Philips_Support_P,
Yup, Did that as well. Charged it until the LED turned blue, unplugged the adapter and tried to turn it on again. No image. bulb doesn’t turn on.
Have already sent an email to bugreport@screeneo.com. Still awaiting their reply.
Thanks!
Ok, it could be a defective LED/optical engine. Tech support will get back to you.
Meanwhile if you have some time to troubleshoot more, I’ve just created Troubleshooting: Projector won’t power on / no picture display / shuts down soon after starting which you can follow and let us know your findings. Sorry for the inconvenience.
Hello Prashant,
Wow thanks for the speedy reply! Just checked out the Troubleshooting guide and can confirm that the Power adapter, USB cables and battery are functioning just fine.Even tried to charge my phone using the PicoPix’s battery and it was able to do so.
Do not see anything whatsoever upon starting up and also after pressing the various buttons. Fan is running and can definitely feel the airflow while it is on. Does not power off unexpectedly. Currently running it in an air-conditioned environment @ 24°C.
hey, a bit of an off-topic, but if you send e-mails through Chrome/Brave, there is an extension called Streak, which if you allow, basically notifies you when someone opens your e-mail with location and device. Quite useful if you have doubts 
Sorry for the off-topic.
Exactly the same defect in here, I got it today from DHL delivery.
When turned on, it sounds noise and blue light but bulb remained off.
Sorry to hear that you have the same issue. I think you can find more info for returning and replacing the product on this thread: Click
We have tried troubleshooting and have also sent an email as suggested…
Could we at least get a reply the email was received and some assurance that the exchange and returns process can happen some time soon?
Don’t get discouraged! This projector is amazing. Been using mine almost daily and love it. Hope you get your replacement soon.
If you received the auto-response, then your email was received by us. We’re collecting return shipping info one by one, you’ll soon receive a form to fill out. Thanks for following the troubleshooting steps, it’s very helpful for us.
Thanks for kind help.
I’ve tried:
Turned off -> Fully charged(red LED to blue LED) -> Turned on(blue LED on) -> fan started -> bulb still remained off(nothing projected)
Now that I contacted bugreport@screeneo.com for replacement and got automatic acknowledge reply and hopefully no more defective ones in next delivery.
Might be useful to put up a poll for how many are having this issue. Mine has exactly same problem.
Powers on, charges up. No lamp output. Can hear a motor whirring - possibly auto-focus trying its best.
So out of not many delivered, there are already a handful failed.
I’m quite happy to open mine up and see if it’s just an internal connector come loose.
@Philips_Support_P As each individual LED color has its own connector directly to the main board it’s unlikely that they all came loose. Could the DMD flex coming loose cause the LEDs not to turn on? All the mirrors should be in the park position but you should definitely be able to see some light from the lens. This does not seem to be the case in the cases posted, the LEDs does not activate at all.
Short version : can this behavior be a result of a disconnected light engine DMD flex?
We cannot speculate on the reasons till our HW engineers have had a chance to analyse it. Since we haven’t been able to pick up any defective units yet, expect only mid-Feb before we know the root cause.
This will be useless, only those with the problem will vote and it’ll appear to the public as if 90% of units have the problem. All I will say is that all problems combined, the defective ratio is still well within our expected maximum.
It really isn’t useless. If you say how many have been delivered and then how many have faults, that’s a pretty good indicator.
I’ve counted 6-7 people on here who have specific hardware failure of no light output. For the amount delivered so far, that’s quite high, noting that many in this European batch haven’t received theirs yet.
@cjwilber, no company in the world publishes this kind of data publicly. If people want to estimate, that’s fine.
Fair point. My concern is that my warranty period has now started and yet I have no idea when I’m going to get a working device. Reliability data would help me decide whether I’ve just been unlucky or whether I should request a refund. Right now I’m veering towards refund.
If this is your main concern then don’t worry. To answer you simply, replacements will begin as soon as our China office re-opens. So I expect in 2 weeks. As for warranty, for DOA (dead-on-arrival — reported within 14 days), the warranty doesn’t start until working unit is delivered. Plus we have a +3 month discretionary leniency as well.
Perfect. Thanks Prashant. I’m so looking forward to receiving this.
May I also say how welcome it has been to have you so actively engaged in this forum.
Best wishes to all your colleagues in China
@Philips_Support_P sorry to bug you but the support email support@screeneo.com is not responding to my emails.
I had one response saying “What device is this request for” and since then nothing.
Can someone please check that my failure report has been received and that I’m in the queue for replacement?