Issues with List3 Backers

Savas_Vural · June 5, 2020, 7:45am

Can someone advise if Jordan dispatched already or not yet?

IvoGrijt · June 5, 2020, 11:13pm

15586651 is the UAE one (IGG 12830)
15586145 is the Malaysia one (IGG 13528)

Xiao_Li · June 6, 2020, 5:12am

Thanks @IvoGrijt. Is it norm to received the tracking number before the shipment is out to UAE?

IvoGrijt · June 6, 2020, 10:01pm

Yes, this happens with every shipment from any company. As soon as they have the label generated they stick the label to the package and send you the link.Usually the package is picked up or handed to the courier right after or not too much later, but in our case it could take a bit longer.

LothianArab · June 6, 2020, 10:48pm

Contributor id 16530
Tracking number CR071959232DE

No update since this one:

Order data transmitted electronically.

Su, 31.05.2020, 18:40 hours

I’m amazed that a trusted brand such as Philips could behave in this manner.

IvoGrijt · June 6, 2020, 11:32pm

Please read this to see how the shipping process works in our case: explanation by IvoG or
explanation by PhilipsSteve, followed by this graphic depiction by imdevu.

You’ll then understand why this tracking result is shown to you.

macsan0123 · June 6, 2020, 1:09pm

Any update on movement of Amy ?

Dan2514 · June 7, 2020, 11:14am

Contributor Code 14552
Tracking number 2630228182 has no movement at all for almost a week. What is it for The inspection certificate is given by Crystal.

IvoGrijt · June 7, 2020, 8:30pm

Updates are in the News Summary, link in the top
Menu.

Lorstel · June 8, 2020, 8:11am

My picopix was delivered to my previous address
Apparently the change of address I asked 1 month ago didn’t work despite being on my backerkit page.

imdevu · June 8, 2020, 8:23am

@Lorstel,

Can you retrieve it from the old address?

Lorstel · June 8, 2020, 8:24am

I don’t get it. Do you mean “can I go to my old address to pick it” ?

PeteD · June 8, 2020, 8:59am

Yes, that’s what he means

Lorstel · June 8, 2020, 9:08am

ok. I think there is no other solution.
It was collected by a neighbour. I just need to find some time to do this 3 hour trip.

IvoGrijt · June 9, 2020, 4:23am

A post was merged into an existing topic: Tracking number is not working

pw0224 · June 9, 2020, 4:28am

@IvoGrijt @Philips_Support_N may i ask if there is any answer? any reply is appreciated. thank you.

IvoGrijt · June 9, 2020, 5:03am

I will inquire about Taiwan backers today and get back to you.

emome · June 9, 2020, 12:20pm

Thanks to iVog,

Betty (flight on 5/18), it is already 6/9 today. Taiwan supporters still can’t get the tracking number, so your assistance is urgently needed, thank you!

Indiegogo ID: 13588

cmwang · June 9, 2020, 12:44pm

@IvoGrijt, thanks for your hard work. Wait for your update about Taiwan backer.

Lorstel · June 9, 2020, 2:55pm

I went to pick it yesterday ! hopefully one of my neighbour was kind enough to collect it.
I am very happy to have it home.
My cat also love the ppm !!

I would like to say a big thank you to @IvoGrijt for his help and patience on this forum.