Yes and no.
Yes, you can have it, but not yet.
Like I said in the post, “we’ve been offered the services of a company in HK for customer support”.
That was yesterday, in the evening for Hong Kong.
The people that you’ll be contacting have no idea yet what to expect or say, who to talk to to get the info needed or requested, or anything like that. They’ll need to have some on boarding happening first, before we can allow them to be contacted. It’s all so early that even I don’t have the contact details yet.
So what kind of information are you after specifically, that your tracking information can’t provide? The tracking should work just fine soon if this follows through like promised to us:
So let’s wait a little longer, hopefully we won’t even need to use their offered help!