Kerry and Philips are the only two parties that I could go to when issues happen.
So may i know who i should contact with to get updates of my shipment if Kerry is not the right party to get in touch.
sorry just learned backerkit nr is 15608247
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@IvoGrijt @Philips_Support_N @imdevu
Hi! I am in Listing 3! But I have n’t received the tracking number so far. Can you confirm it for me?
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I am from France as well, same issue here…
Kerry and Philips are the only two parties that I could go to when issues happen.
So may i know who i should contact with to get updates of my shipment if Kerry is not the right party to get in touch.
Yes and no.
Yes, you can have it, but not yet.
Like I said in the post, “we’ve been offered the services of a company in HK for customer support”.
That was yesterday, in the evening for Hong Kong.
The people that you’ll be contacting have no idea yet what to expect or say, who to talk to to get the info needed or requested, or anything like that. They’ll need to have some on boarding happening first, before we can allow them to be contacted. It’s all so early that even I don’t have the contact details yet.
So what kind of information are you after specifically, that your tracking information can’t provide? The tracking should work just fine soon if this follows through like promised to us:
So let’s wait a little longer, hopefully we won’t even need to use their offered help!
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Hello. I am living in France. I can’t find the link to have my DHL number. I have seen that I was in the list 3 and it was supposed ready to be send. How I can find my tracking number ? My contribution ID is 12021. Thanks for your help
Look for an email from Backerkit, it wil have your tracking code CR071930769DE in it
Hello, my Indiegogo ID 15842, Backerit ID 15584551(TAIWAN), no tracking code has been received till now.
My shipping information already has a Chinese name.
Please check it for me, thank you.
@IvoGrijt
Hello, team. My id in the list which you published on May 13th. And i have no any notification about shipping. My indiegogo id 13752. Could you please give me information when my projector will be sent?
Thanks for your quick reply. I appreciate. Checking it , it seems that the package isn’t moving for weeks.
So I received my Shipment number/Track & Trace code last week. But when I try to track it, it says "
Shipment data received by DHL" and nothing more and it has been like that since the 18th.
Is the item shipped? Anyone experiencing the same issue?
If you are from EU, you can have a look at the specific section Shipping to EU. Situation is the same for all backers included in the first EU batch
Wecome to the club:
Ah didn’t see that. Thank you!
Yes. The tracking number you have will start to work once the shipment is shipped from the de warehouse. Currently the big shipment is in Belgium. Will be send the Germany from there, get through customs and than they start shipment from germany , from which point your tracking will start to work:)
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backer #4490, i got my tracking number, but the ppm is stuck with the “handlings-partner” since jan, 18th. what is happening there?
Rear my reply above your comment. Shipment is currently in germany going through customs. As soon as it is through customs they will start shipping fro. The germany warehouse. After that point, your tracking will start to work;)
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I’m backer #8X and from Belgium, I have a tracking number but status stays on “data received”
I am in this same situation and it is already quite curious that it would take a week to come from Belgium to Germany to continue the shipping process. However, I have another question, if @Philips_Support_N or any of them read: Backerkit gave me a tracking number, but my DHL app in Germany says a different one (very similar, only 17 apart) is coming to me. Will this generate a problem for me? I have rerouted the package to a “Packstation” to avoid delivery issues at home, and I just want to make sure this discrepancy won’t restart the process all over again.