I have not used the PPM in awhile since Feb, turned it on and downloaded the latest firmware and updates, and left it to charge it overnight, a red LED appeared, so all seemed well.
In the morning, I realised it only charged to around 60%. I tried unplugging and replugging, but the LED did not come on. Turning on the PPM showed normal battery status (not charging).
I have tried the following steps
- Changed to Ugreen USB-C to Lightning cable, with original Philips charger, able to charge my iPhone XR
- Changed to a working 30W USB C UGreen charger, with original Philips USB C cable, not charging
- Changed to another Anker USB C - to USB C cable, with original charger, not charging
I think there is something wrong with the battery or system. Sporadically, while swapping the cables and testing, the Blue LED would come on briefly then disappear.
Kindly advise how I can fix this or get a replacement, thank you.
My order was from Indiegogo