I am backer with ID 7898 I have just received my PicoPix Max. It is no possible to charge the battery. There have been some battery power out of the box so I did the software update but this action did not improved the problem. What should I do?
It looks like it then, yes. Please look in this thread for suggestions for alternative chargers to get you going right away, then afterwards send an email to email@example.com to report the defective charger.
I’m sorry, I was a bit distracted earlier.
Before contacting support, can you test perhaps if the cable works with another USB-C device?
We need to rule out if it’s the cable or the charger, and I’m guessing (correct me if I’m wrong) you tested both Philips cable and charger together on the other device, which still doesn’t rule either out. If you did test them separately and concluded it’s the charger then mention this to support as well.
Also, not to be demeaning or condescending in any way: did you plug the USB-C cable into the PPM port at the very right, marked with POWER? Some people had not seen the difference and plugged the power cable in the VIDEO port next to it, thinking it wouldn’t matter. In the case of the PPM it does matter though, as one is purely for power only and the other for video only (not even data).
I checked both together so I am not 100% sure which one is the faulty one. I suppose the probability is that the charger is defective.
I connected the USB-C to the right port marked power.
It is not easy to check the cable alone because I need to find another charger that has USB-C port. All smart phone chargers I have the cable is one end USB-A the other one USB-C
I will go to a service shop and ask to make the check of the cable. Another solution is to buy a new cable USB-C to USB-C and re-check the charger with the new cable.
Hi @daniel.see I tried to zoom in but it’s out of focus. Possible to focus on the usb port? Or better, please check it closely and let us know whether you notice any damaged pins in the USB-C power port. This will help us determine whether to replace your charger+cable, or the entire product. Thanks.