Hi guys, I’m sorry to hear you have such issues and its strange because it seems these are only several cases.
I advise you to write a direct message to @Philips_Support_P on this as he is pretty swamped with communication. You can also write a message to the moderators group and we’ll make sure to respond.
Cheers,
My PPM will crash and show the white background with PPM logo if I play some videos on Netflix. Although only selective videos have been affected, still it affects my user experience a lot. Hope Philips can fix in the next update. Thanks!
Hi to all, i have a similar issue with Netflix.
i received PPM two days ago, with 1.0.21 firmware version, and Netflix works with poor video quality and some artifacts.
So i’ve updated firmware to version 1.0.25, and netflix did not open anymore.
after firmware upgrade i’ve update aptoide tv, but when update netflix, it return a unspecified error so i removed and reinstalled.
Now when i open Netflix appear message “this device isn’t supported by the app” and netflix not open.
Any suggestion?
I am sharing my experience and may be usueful to @alezbarra.
I literally installed the .25 update without doing anything else but configuring the networking. I never opened any app on the .21.
When I started Netflix it would not go past 540p (I did not update it), and I had to remove/reinstall it in order to have 1080p.
thanks @Hobbes for your reply, but i don’t know how it can be useful for me.
when I received PPM, I did the most obvious thing, turn it on and try it, by opening the various apps, and of course I couldn’t know that netflix was having problems.
after looking on the forum for a possible solution, I updated PPM to 1.0.25 as suggested.
Not being able to go back to version 1.0.21 I can’t do the steps you suggested.
in any case if a firmware is published it must be able to work without problems on all the units, without going from previous versions.
Hi, I have exactly the same problem. Netflix was running but it had a poor image, and I could not change the netflix user profile from my son to my profile. I decided to upgrade it and since then I get the message “this device isn’t supported by the app” and Netflix simply does not open. Any suggestions?
I mean to uninstall the Netflix application after upgrading to 1.0.25. Then click on the link on the home page to reinstall it. (and not upgrade it when it suggest to do so!)
Uninstall the Netflix application. Once done, you’ll still be able to click on the Netflix icon on the home page. That will install the correct version.
Hi @hobbes, if you read carefully my post, is exactly what i do:
when reinstalled, netflix is at latest version, but not work
I have read it, but you don’t say how you re-installed Netflix. If you remove it then click on the icon in the home page it will be re-installed and will not be the latest version. (but hopefully it will work, if you install the latest available on aptoide, it will not.)
It worked! Thank you indeed. I then said no to the request to upgrade the version as soon as I entered Netflix, and it is fine for now. Hopefully an upgrade will be possible in a few months.
Continuing the discussion from Netflix issue after the latest firmware update:
Hi guys still having an issue with Netflix. It opens and then the app bombs and it goes back to home screen.
I have tried deleting it and reinstalling from the home screen.
I ignore the suggestion to upgrade
It lets me login and select my user account and as soon as that is done it bombs.
The installed version is 4.16.3 build 15172 so that is right.
I am sure it is a software issue but i can figure out why it is bombing.
It worked fine for the first week after installing update .25 and then this strange behaviour started.
Have checked network is on
Have checked date and time are set to automatic
Any suggestions welcome
Same happened to me!
Just out of curiosity are you using a vpn?
Is it just me or is the Netflix interface abominable to look at?
The colors look like an old VGA resolution 256 color image, but when I actually select and play a movie that seems to be a full HD resolution, full color image.
The same goes for the YouTube, Amazon Prime, and other apps. Is the main screen a different res than when movie content is shown?
Not just you! It’s a problem, we don’t know the solution yet… we’ll keep trying. Frankly speaking it’s a 3rd party app that we have no control over. There’s a limited amount of hacking we can do 
Well as long as it’s not just me I’m good! 
Means somehwere down the line there might be a solution, and at least it’s not me doing something wrong.
I’ve seen this in multiple apps which made me suspect something on the PPM side of things.
Since it’s an issue with so many apps the logic goes to something in the OS rather than a probelm with each and every of those 3rd party apps, right?
The #1 reason is lack of Google media services (GMS).
The second reason is app providers like Netflix not willing to collaborate to solve the issues.
These are both business issues, not technical problems.
From our side of course we are trying not only to fix what we can in the OS, but going as far as ‘fixing’ 3rd party apps of critical services.
Nope