Ok done. I replied on my existing ticket (19132) so the subject line is not changed though.
Thanks!
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Que tal IvoG! Cómo estás?
Te escribo desde España.
I was waiting for the parcel and out the blue the dhl web told me that it has been returned to sender.
My ID is 18077
Can you help me please?
Thanks in advance 
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I’ve just talked with them and apparently the recipient is unknown, meaning that the name written in the parcel wasn’t me. I’ve been able to follow the link you sent me and control every step of the way but in the end, even if the link had my data the actual parcel didn’t.
Hi @IvoGrijt,
Sorry but my english is not good.
I sent you a PM and also several requests on the philips support (22018,21977 etc…) but still no news for … a long time. I would like to have just a confirmation of receipt of my request if possible.
It’s complicated for me to understand the good procedure to do to receive my PPM.
Best Regards
Valentin Allain
How did you manage to talk to DHL? I could not pass a machine for the last attempts.
I searched a contact number in their web. I called and after a few attempts I pulled it off. It’s a Spanish web, though.
For the following EU based backers I have now finally gotten confirmation that their shipments are in the German warehouse of the forwarding partner:
15594509 15594806 15595366 15595001 15587682
15590349 15590384 15591453 15590123 15590734
15590736 15589372 15588157 15588095 15586665
15587044 15584704 15585182 15584486 15584553
15586066 15586332 15586059 15586468 15583560
15973142 15739057 15801928 15797028 15646444
15986193 15585114 16420477 15589670 15584025
16108934 16061718 15584373 15592818 15595726
15594764 15593131 15593182 15593190 15593227
15593301 15593358 15593383 15593456 15593497
15593694 15593698 15592094 15592150 15592227
15586588 15588472 15588516 15588316 15585224
15586238 15586221 15586193 15584527 15591142
15590775 15590695 15591970 15593449 15590815
15590824 15589717 15589336 15589205 15588976
15590171 15588751 15590550 15590428
If you already have a ticket, please reply to it with your latest address information if there’s been any change in the last 3 months. If you don’t have a ticket yet but there has been a change in address or contact information, please mail to support@screenoe.com with subject line
Returned 2 Sender -EU
and provide the latest contact and address information.
Everybody with or without a ticket will get their shipments re-sent to the address on file on Backerkit and notified of the new tracking label, if you see an issue with that also update the ticket by reply or open one if you don’t have one yet.
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Hi @IvoGrijt
Thank you for getting back to us with some concret news!
I don’t understand if these numbers are Contribution ID or something else?
I am based in France, and my unit was managed by DHL Germany, but I can’t see my contribution ID (7043) in the list.
I will update the list to show contribution ID’s later. I wanted to publish names, but wasn’t sure that’s okay with the privacy laws and such.
Hi IvoG!
Check out mine, please. (15707328). I wrote you about it 4d ago and I already sent the email and got the ticket but no answer yet.
Thanks in advance.
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I did see the ticket, but responding to all of them just saying “no news yet” would only keep me from the actual solution.
Please check my post of earlier today higher up this thread regarding address updates if you haven’t seen it yet.
Your tracking number hasn’t shown up in this list yet it seems, so that’s the other thing I had to get back to the forwarder about, the recently sent back ones. The ones listed above all seem to be from earlier in the year, April-May.
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Yes, I’ve read it but my number is not there, that’s why I thought about telling you. I’ve checked but no luck.
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I see. Thank you very much IvoG! I’ll keep you posted if I have news
Apparently I was assigned a duplicated tracking number in DHL.
A week ago they said and I quote: " The recipient is unknown. The shipment is being returned to sender".
And today I can read: “The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization”.
But I have just called to confirm and they told me that the tracking number is for another product/person 500 km from here. And that I have to contact the sender to fix it.
Still no answer regarding my ticket, though.
ID 18077
ID’ 15707328
Ticket 24868
Could you take a look and work your magic, please LOL
Thanks, IvoG!
To properly understand all these ID’s and numbers, please read this explanation: Demystifing Numbers (Indiegogo, Backerkit etc.)
Thanks @IvoGrijt.
Confirmed my backer_id: 15584486
I have now sent an email with my updated address. Another query there on my end is that what will happen to the tax that I have paid (83.41 euros) as I already moved to another country in a different continent. It not my fault that this was delayed for so long. And despite that, I even would have gotten the product last month when it was supposed to be delivered if not for this Return to Sender issue.
Hi @IvoGrijt, thanks for the details.
I confirme that my backer kit ID is in the list (15590815). I send a new ticket (24996) with subject line Returned 2 Sender -EU and my updated address. My contribution ID is 7043.
Hopefully to get an answer on this one.
Thanks!
Hi @IvoGrijt,
Thanks for the information. My backer number is in the list and I have also sent an email to the screeneo support team regarding my new address few days back (24788). However the backerkit is still showing the old one. Can you please make sure that my picopix is sent to the updated address this time and not the old one as I dont want it to get returned to sender again.
Hi @IvoGrijt,
I don`t see my ID on the list, DHL confirmed to me that my package was returned to the sender.
I sent my first email to support 2 weeks ago, but no response yet 
ID: 15586627
Ticket ID: 24746
Could you provide any update?
Thanks
1 Like