Appreciate the current climate in Europe and indeed the globe so anticipate delays. There are so many threads about backer ID’s, fault units being replaced first, etc.
I’m backer 10XXX and based in the UK - does anyone have any rough indication of when my order will be fulfilled?
Today’s the day that the tracking numbers are uploaded apparently. I am waiting with baited breath to find out what the excuse is today for the ‘forgotten EU’ people. They can’t even confirm that our backer numbers are included in this batch so it smells like disappointment is on the way yet again.
@Simon_Painter listen, we are depending on DHL in Germany, we are still waiting for them to send us the tracking. If they don’t send it today, it is because there is an obvious reason. Only few people are working now in their office and they are doing their best. So calm down and try to understand all the people working behind this. Thanks
I am totally calm, pal, it’s you who are telling me to ‘listen’ while not actually answering anything. All we want is some assurance that we have not been forgotten again but you keep hiding behind ‘data protection’. After all the excuses I just don’t trust you guys anymore to be open and honest with us.
UK is not part of EU anymore and our forwarder didn’t send it yet. UK will be in the next batch. You need to understand that the cost of shipping is directly link to where we ship. So we are trying to balance between the backer ID and the number of backer in the country to keep our shipment cost effective
Just saw on the news that one of the roads going into Germany from another country had a 50 mile traffic jam of commercial lorrys. Even if stuff gets flown into europe I don’t think it’s going to get distributed anytime soon.
Looks like those of us in the UK have been deliberately skipped this time because of Brexit. Despite the transition period someone has decided to not ship the UK ones along with the EU.
Oh, I am happy that I have an answer but frustrated that it has taken this long for you to give the answer. Sorry if I have missed the post where you said you were excluding the UK from this batch. And yes I am also frustrated that during this transition period we are being treated differently because of the votes of an unrepresentative minority.
I’ve had a cup of tea and thought I would say that I am not annoyed at @IvoGrijt or @Philips_Support_N - you guys are just the messengers and it is nice to actually know that I can forget about getting my projector any time soon. It was the suspense of constant excuses and constant delays and no confirmation of if my projector was actually coming in this batch.
I still think your communication sucks, and I get that’s not @IvoGrijt’s fault - you’re just collecting the sporadic updates that are dripped out by @Philips_Support_N - but let’s face it how hard would it be to give an eta when you know it on batches of backer numbers - as I have said elsewhere there is no personally identifiable information there so no issues with GDPR etc.
@Philips_Support_N I find you remarks quite insensitive. Being on the side that did not want this division and now being treated as second rate by you is very distasteful.
So there were no deliveries before January 31 while the UK was still part of the EU? Also, there are no law changes during the withdrawal agreement between the UK and the EU. Are you saying Philips is treating a state still fully covered by EU laws, rules and regulations as well as all trade agreements (that still fully apply to the UK) as NOT being part of the EU?? This could find you in hot legal water.
You are joking right? We are still part of the EU customs union, you’ve been MISLEADING U.K customers for weeks now telling us our units are on the way and we’ll get tracking, and now you just casually say “oh, you won’t be getting it”.
I’m astounded. This beggars belief. And you wonder why some of us have ZERO trust in you.
A quick one to the community, has the chance to get a refund past? This whole “you’re no longer in the EU” attitude has tipped me over the edge. I’d rather have the money back in my account now.