hi, backer indiegogo 6463.
I need confirmation that the delivery address of my projector has been changed. Tried to contact you but no answer.
Please come confirm the new address and please confirm the projector will be soon be shipped (Italy).
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argh… due to the coronavirus lockdown, my address is closed (company) and I’m stuck in another EU country… On backer kit it says address is locked. any possibility of changing midway?
IGG backer:3475
try hello@picopix.com or support@screeneo.com or ask Nono
Hey im backer #34XX and im wondering when I should expect my PicoPix Max. I understand that you had some problems with QC but the amount of time i waited is outrageous.
Hello @IvoGrijt @Philips_Support_N contribution id is 20051. I am from cyprus which is in europe. Should i wait the product in these days? With the latest shipping update you covered all europe or a part of it?
Hi Thrasos, welcome!
At the moment there’s little you can do but wait, as Philips is no longer honoring refund requests.
But they’re being built as fast as possible, with a second line being opened next week to help on the production side of things. So hopefully you’ll have yours by April, I’m also waiting on my second one.
I dont want a refund, i was just asking because I didn’t understand if they will cover all europe at once now, no matter what the contribution id is!! Thanks a lot for your response
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As far as I know the current shipment to Europe is only for those backers who were forgotten the last time.
I think there will be several batches to cover all PPM backed by EU people.
With a #20xxx, your shipping may not be right now but, with the increasing production rate, it’ll be maybe sooner than you can imagine 
.
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Appreciate the current climate in Europe and indeed the globe so anticipate delays. There are so many threads about backer ID’s, fault units being replaced first, etc.
I’m backer 10XXX and based in the UK - does anyone have any rough indication of when my order will be fulfilled?
Hello,
I’m backer 12670 and based in France.
Have you an update about my order ?
Thanks
Haha dude I’m 10k and nothing about mine, then yours probably is also not yet there.
Ok So … Wait and See … 
Today’s the day that the tracking numbers are uploaded apparently. I am waiting with baited breath to find out what the excuse is today for the ‘forgotten EU’ people. They can’t even confirm that our backer numbers are included in this batch so it smells like disappointment is on the way yet again.
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@Simon_Painter listen, we are depending on DHL in Germany, we are still waiting for them to send us the tracking. If they don’t send it today, it is because there is an obvious reason. Only few people are working now in their office and they are doing their best. So calm down and try to understand all the people working behind this. Thanks
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I am totally calm, pal, it’s you who are telling me to ‘listen’ while not actually answering anything. All we want is some assurance that we have not been forgotten again but you keep hiding behind ‘data protection’. After all the excuses I just don’t trust you guys anymore to be open and honest with us.
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we give you the information as soon as we have it.
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So you have no idea if my projector is in Germany or if it’s been forgotten again? This is why I have no trust in your ability to deliver.
UK is not part of EU anymore and our forwarder didn’t send it yet. UK will be in the next batch. You need to understand that the cost of shipping is directly link to where we ship. So we are trying to balance between the backer ID and the number of backer in the country to keep our shipment cost effective
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Just saw on the news that one of the roads going into Germany from another country had a 50 mile traffic jam of commercial lorrys. Even if stuff gets flown into europe I don’t think it’s going to get distributed anytime soon.
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