It’s actually simple: Only the latest list matters at the moment.
Everyone on lists 1 and 2 already got their tracking labels as their perks have already been entered into the shipping process (boarded the flight so to speak).
So if you don’t have a tracking label yet, List 3 is the only list that matters to your situation. If you’re on it, you’ll get a tracking label next week after the perks ship this Sunday. If your not on it, you’ll have to look out for List 4. Simple as that.
Hi, mine is 18585351. The list as almost all the numbers from 85 Range. Why are our numbers not yet inside? In 1 1/2 Month i will change to new home…What should i do? Does it still comes until end of June?
Could you please provide me with shipping details for BackerID: 16661943? Delivery to Denmark.
This must be the most confusing and unusefull site for communication with backers/investors ever! Information is being thrown in east and west, you must hold a phd-degree in advanced forensics just to identify your Backers ID and shipping status must be checked in an excelfile… For sure improvements could be done in terms of optimizing interface!!
I have the outmost understanding for products being delayed due to shut down of factories and disturbance to the supply chain. However, it is in exactly such situations that one need to provide the backers with clear communication. And this forum/site are not doing so!
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You’re not in List 3, so you’ll have to wait a little bit longer for your projector. Checking this isn’t actually that hard, just open the linked Excel file and search for your number. If you can find it: great, you’ll soon get your tracking number. If not: wait for the next list.
I can understand your frustration with this. But please also do remember that none of this list-checking actually is necessary. If you have answered the Backerkit survey and your address hasn’t changed since then, you can just as well wait for your tracking number to be sent by email. The only reason these lists are published is that people wanted to know in advance if they were in the next shipment.
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Thank you for your reply,
Your answer just emphasises my point… I get that my BackersID is not on list no. 3 and that I cannot expect delivery in this round. Fine.
But when can I then expect the Pico to be (i) produced, (ii) shipped and (iii) delivered? To my knowleded this site does not provided any guidance at all on when to expect… well anything. This is very unfortunate - in particular as Philips was quick to charge an additional $129,75 during the peak of the COVID-19 outbreak!
I understand that production and delivery has been/are heavily impacted by the COVID-19 outbreak and that such event was unexpeced by both backers and Philips. But you still need to provide the backers with some kind of guidance on when to expect the product to be delivered - of cource with the uncertanty that is inherent in such statement. If you say June, July, August or even September that would be fine. Then I would know what to expect which is more preferable that the current setup where I have no clue on when I could expect my product to be (i) produced, (ii) shipped and (iii) delivered
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According to this post, all the projectors for backers should be produced before the end of May. If the factory can deliver on this deadline and if shipping doesn’t slow down further from the current situation, you have a good chance to receive your projector before or in the beginning of July.
Please remember that this is only my guesstimate. I don’t work for Philips and it is based solely on what I have seen written here on the forum and of past experiences with the shipping process. Estimates are really hard to do in the current situation.
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Thanks again for your reply. It is much appriciated.
I also appriciate your estimated time of delivery - of cource with the uncertainty that is inherent due to current marked conditions.
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Hello,
BackerID 15585161 - France - when can i expect my PPM?
I will try to keep it short.
-IGG Backer 5540, Norway.
-Got an email from Philips Support on April 15th: Hello, Your PicoPix Max has been shipped this morning, your tracking will be sent in few hours
-
Recieved Tracking number, but it still (May 10th today) says April, 23 2020* 23:44 Local time | Shipment information receivedHONG KONG - HONG KONG
-
I ask DHL What’s going on. They say that Sender has not sent anything, just created freight papers.
-
I reply to DHL with this timeline (post found here somewhere):
- Flight departed on 11th of April
- Arrived the17th in Belgium, blocked for 1 week in Belgium for custom clearance
- 27th: released from customs
- 28th: arrived in Germany warehouse
- 29th: DHL/UPS finished pick up the devices
- 30: finishing scanning product
So today, our forwarder told us that we will be able to track devices, already more than 700 devices can already be tracked online. UPS/DHL are scanning it now. Some people can already see their shipment moving. - Also for people outside of EU in this shipment: same, scanning now in HK
- DHL replies with: Sorry, this shipment does not have a pickup scan, so we can’t do anything.
Can someone please tell me what’s going on? Philips Support stopped replying. I have been polite and patient all along.
Thanks!
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No one knows what’s going on, including Philips/Screeneo. Your summary is where we’re at. All of us.
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Hi
I too would like to know what is going on with the shipment with freight papers that was electronically produced on the April 23 2020 23:44.
Does any other backer with the same tracking information have any other information? I mean two and half weeks of no change in status?
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Me and some other folks have no change of status since over four weeks now. So don’t worry, you are not alone…
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Thanks guys.
You mean yesterday.
The 10th of May was yesterday, sunday.
I just find this hard to believe now. I ordered a new Thinkpad, and it was shipped from China on April 29th. It is due here today. They also had some delays beyond their control, but I kept getting updates all along. They use UPS. I know that DHL is a horrible company to do business with, but can it really be that hard? According to DHL customer service, sender has to do something here.
Here is my history for shipping if you want to give a look. I am part of the April 10th batch.
In my case (shipping to France), PPM has spent at least 28 days in transit before reaching my country.
I still haven’t received it yet, but this is now in the hands of La Poste (French courrier service).
Yes, and what about that? :d
exactly same issue here, message it was shipped on the 24 april, got a shipment number. since then, nothing. DHL ask me to contact the sender as they do not have the package. WTF?
same here…