Thank you Ivo,
Now I got it. Any ideas when they will arrive in Germany ?
Kind regards,
Marc
From what I’ve been told it’s already in Germany, just waiting for DHL pickup now.
Great! Terrific!
Thanks again…looking forward using the device…
Best regards
Mac
I’m in the same situation as Mark (except this is my second attempt to be delivered cause my first one was stolen in front of my door on May 12th…).
I can’t understand how DHL can be so slow to keep us updated. Even during the European/world lockdown in April, it took 20 days to have an update.
Does anyone from Joy List have an update?
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This is exactly what I am getting from DHL also. There is nobody I can speak to in the UK. There is an automated voice system and that told me a completely different postcode from my own (somewhere in Wales I think). Thanks
This looks promising!
@IvoGrijt please tell me different person present means ‘DHL’ and United Kingdom means ‘German warehouse’ 
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@IvoGrijt, @Philips_Support_N, @Philips_Support_T, @Philips_Support_T, @Philips_Support_N
Can somebody PLEASE respond??
Support ticket 19265, IGG contribution-id 7972, Backerkit-id 15590135, was on List nr 2, got sent back to Vigo Logistics twice already.
This is attempt nr 11 to get an update from you …
Rigo,
I can’t be in all places at the same time, between tickets, forum posts and mentions, and personal messages.
I’ll be updating your ticket today.
Gilford,
Can I read the update on my ticket you made yesterday (in an online ticketing tool perhaps?) or should I just keep waiting untill it hits my Inbox?
cc: @Philips_Support_N, @Philips_Support_T, @Philips_Support_T, @Philips_Support_N, @Philips_Support_T
Still nothing, more than 1 month ! is it normal ? where can I contact themin english ? all their page, phone number, everything is in german. that’s so annoying
I would not say it is “normal” but it is happening to many of us. Mine is in the same status since June 2nd. I know this does not help you but you are not alone on this.
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@stefsoli I haven’t found a ticket with us from you.
To find out the best way to contact us with a shipping issue, please see my post: General info about shipment and manufacturing
Since you don’t have a ticket yet, send an email to support@screeneo.com with one of the subject lines mentioned in that post.
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Your ticket was not assigned to me yet! I picked it up and will have the forwarder resend the shipment.
Graham,
Yes, things are looking better for you. The tracking is saying that your Max was delivered to the German warehouse of our forwarder. It will now soon appear on a list of returned products and we can provide instructions for having it resent. Since it will come from Germany, delivery should be a week or less, once we give new instructions.
Steve
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Heyy, yes, I did create a ticket : 26704 , any news ? it’s taking ages to get an dhl update, it’s been more than a month that it is in Germany, and still, more than a month that I have 0 update status, that’s frustating
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Hi again @Philips_Support_N and @IvoGrijt, may I ask, have you now given new instructions to your forwarder to get my package delivered? Thanks!
Hi, Ivo is handling this. He reviews the lists of returned products we are sent once or twice per week, and provides new shipping instructions. I’m not sure if your name has showed up on one of these lists yet. It takes a few days.
Ivo, please let us know when you see Graham’s returned product on the lists.
Regards,
Steve
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