Shipping to Singapore

It’s not a claim, it’s the plain truth. At the moment I don’t have a gig at all due to the Covid crisis, so I have plenty of time on my hands and somehow I foolishly keep investing it in this forum, as I want this projector that I’m such a huge fan of (yes that’s right, I’m a PPM Fanboy! :sunglasses:) to succeed and become better day by day due to a great community pushing the Screeneo team to achieve more with the software and firmware.That’s my only gain and underlying motivation, of which I haven’t made a secret either.

The fact that I and possibly other moderators provide explanations and reasons (some would say excuses) on behalf of the Screeneo team is because we see a lot / everything on the forum, including the Staff section where some stuf about the forum management is discussed. We therefore have insights not everyone has, and we try to share them with the rest of the community to the best of our abilities.

We are not a true team in the sense that Screeneo can’t / won’t share all their internal affairs, decisions, and strategies with us, and in essence we are okay with that, it’s their forum and we signed up / were appointed to help them moderate it, and therefore help the community also. We don’t have a mandate to silence people who dissent or criticize, we often get posts flagged to us that we do still keep visible, regardless of whether we agree or not with the flag, as long as the content and tone isn’t against forum rules and guidelines. In fact, when there were people who felt that it was all mods on the Screeneo side of The Force they even made on of the more vocal and critical backers a moderator, so as to bring balance to The Force. Cause moderating isn’t about what we think or feel, it’s about helping keep things civil, orderly, and helpful.

I don’t think any of these moderators (who are all backers by the way) are partisan, nor do we only say good things about Screeneo because we already got our projectors, as some of us don’t even have theirs yet.
I personally have been open and honest about how I see the Screeneo team’s strength and weaknesses, for instance in the following 3 posts:

But I’ve also tried to look on the positive sides and the openness they do have on certain aspects, and like I said, I want this product to succeed. Burning down the very people working on it serves me no purpose, but I will call things when I see them, in a civil and not personally attacking way.

The only delistings AFAIK have happened due to the tone and direction the whole conversation was taking, or because there was information shared that was sensitive to their internal processes. But delisting is not censoring, as anyone with the link to the thread could still visit it and post in it, delisting only removes it from the overviews and menu’s. So if you had been a participant in that thread, had bookmarked it. or anything of the sort, you would still see it.

It has been tempting at times yes :smiling_imp:, but I know you’re just frustrated with how things turned out so far for you. A lot of us backers are and even I have some frustrations.

My chief one is that if things had ran a bit more smoothly without this Corona virus outbreak and subsequent world crisis, we would’ve been much further in the fulfillment phase if not completely finished, and the team wouldn’t have had to field so many questions about delivery or deal with so many logistics issues, and perhaps the firmware development would’ve been much further. Also the satisfaction and adoption rate would’ve been much higher, so much so possibly that the big companies denying us certain services like Google & Netflix would’ve had to take notice of this little projector that could, taking the world by storm. Then we wouldn’t be talking about lockdowns but PicoPix Max projectors keeping people inside their homes watching movies all day and night.

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They are simply ignoring us. Why??? Did we do anything wrong or are they just simply snorbish?

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Think they have more fire to clear on the other side of the continents…

I have business AND personal shipments still being delivered from China with no issues other than a couple of days delay. This product is completely manufactured in China. Shipment for Singapore is supposed to come out of HK. I have checked with a senior person in DHL and he has confirmed that there is no difference in treatment between healthcare and non-healthcare deliveries but that there is an overall delay but only by a few days. You will note on this forum that even HK customers are being frustrated. These issues were around even before Covid 19.

The company and their moderators often repeat the assertions:

  1. this is crowdfunding not purchase of the product.
  2. delays are due to courier companies or forwarders
  3. delays are due to Covid 19

Assertion number 1 is not relevant especially when a 130 year old company is licensing its brand and is naturally a factor in the transaction. It does not mean carte blanche to fail to deliver.

Assertion number 2 would be defamation against the courier companies or forwarders if it is proven that the fault is not with the courier or forwarder. Again possible legal action and I will certainly be notifying them that this is the assertion made against them.

Assertion number 3 is certainly true and supply chains have been disrupted but it does not explain how Screeneo/Philips treats its customers or doesn’t respond. The courtesy of a timely response or proper and professional conduct would not be stopped by Covid 19. I

In summary a lot of excuses and statements but the conclusion must be one of the following:

  1. hope that you eventually get a functioning product and be satisfied with no visibility
  2. be resigned to have lost money and never receive a functioning product
  3. consider other actions

And once again a reminder that the Philips regional head office is in Singapore and the unit that licenses the brand out to companies like Screeneo also has a unit head here.

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George, FYI:

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I hope mine is included in this shipment, IvoG

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Noted. Thank you.

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@IvoGrijt Do you have a link to the list with the Backer ID’s that will be part of that shipment?

Thanks.

Just checked… mine is not included in the list. :frowning:

Hi @IvoGrijt when can we track the latest shipment to SG backerIDs ?
also i have not received any email for my shipping,

Those who are in the currently shipped batch will get their tracking labels and will be able to track their shipment a little later. If you haven’t received a tracking label it’s because your perk hasn’t been made or shipped yet, so please be patient a little while longer.

How do you check @heartrobz? Where is this list I can’t seem to find it?

This thread contains all the information you need:
https://community.philipsprojection.com/t/how-to-find-your-backerkit-id/5181

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Hmmm, I have not received any emails. Hence I guess I am not in the list

Hello. whats ur indiegogo backer id as well as backerkit id? i just saw the list and im not in there too. their backer kit ids are bigger than mine. im afraid that phillips has skipped singapore for some reason

hi, i used to be #23xx on indiegogo but i backed out and pledged again. .the number is now #166xx
Have sent an email to put me back on the earlier backer number. They said ok but it never happened. Anyway, i believe Singapore is left out in the cold once again. We should be in this 3rd and final batch.

i just hope we are not forgotten in the actual production of units. once again a screw up. looks like even 11xxx from sg still havent got their stuff yet. do we have to pay tax or whatever upon delivery?

@Chang_Hao I received a faulty unit end of 2019. I did not have to pay any additional GST then. Technically however, according to the terms of the crowdfunding, you are responsible for GST or any other taxes charged. See the following for details:

https://www.iras.gov.sg/IRASHome/GST/Consumers/Consumers-Importing-Goods-into-Singapore/

I’m backerkit #15585211 (backer #3038) soooo I guess 11xxx will be quite a ways? That or unless my order is being missed out. :confused: