Hi Team,
My Order Id: 11587122 and backerId: 3,393 waiting for shipment since 6 months. Still no news, do we have any update? This need to be shipped in Singapore.
Also, in backerkit my address is locked while due to COVID-19 my office is closed and we on full-time WFH, if so, how it will be recieved?
pls provide the details. Its quite a time hearing anything on my order.
Thanks
Yeah I do see updates and replies in other threads, a lot of them were for other regions like in UK and Aussie. But SG questions does seem to be ignored completely (from what I see, they have not replied to a single post here).
Well Iām backer #3038 and most around my number have already gotten it, they even have an update for backers below #4000 for other regions, so yeah naturally Iām a tad bit worried.
Yet another thread of delivery dates and geos? Sigh. Either way thanks for sharing - sadly no updates and the Singapore thread (at least) continues to go unanswered by anyone connected with the project. (As we can see by more posts below). Very poor.
Unfortunately Cindy I donāt work for Screeneo and canāt give you any more information than whatās been shared publicly, Iām merely a backer whoās helping on the forum as a moderator.
Hi, my contribution id is 18xxx. There has been no response to Singapore backers although there are abt 700 orders pending. Guess weāll have to wait and watch.
Does anyone know if the shipments are allowed in Singapore due to the circuit breaker in effect.
Hello @Philips_Support_N, could you comment on tentative plan for shipment to Singapore backers? We have a significant number of backers here. Thanks.
@Gaurav I received some other stuff by courier yesterday. So yes, deliveries are still considered essential services and are being allowed unhindered.
On the topic of PPM delivery, I am baffled at the way this group has been ignored. It is one of their bigger countries in terms of number of backers but not a peep from @Philips_Support_N or @Philips_Support_1 in response to the dozens of queries.
I can understand delays but no communication whatsoever is just not acceptable.
Reposting here as well
Hi Philips, letās make it simple - could you please share when you are able to next ship to Singapore?
If not by this month, please allow for us to get a refund.
This has dragged on long enough and with jobs being impacted and money being scarce, this is increasingly seen as a frivolous expenditure especially if it is not forthcoming.
In the main Shipping thread Philips mentions that ā5 people from Singapore will receive their PicoPix Max in the current batchā.
Not sure if itās the next coming one or the one thatās just been shipped, but thatās all the info theyāve given us there. Felt kinda sad though that we only got 5 pieces shipped to usā¦
The regional HQ of Philips is in Singapore. This would be an interesting case study for the legal fraternity I am sure.
As per the latest update for backer ids around 15xxx and above the deliveries will be sometime in May.
Guess it is what it is.
Mine is 11xxx
Not receivedā¦
Is it normal?
@Philips_Support_N @Philips_Support_1, my backer ID is 15586351, I have been waiting patiently for 7 months, from the time I backed this project. To be fair, the initial estimate of arrival is nov 2019. It is now Apr 2020, 5 months from the expected delivery date. I can understand that there is a pandemic going on and shipment schedules are affected. But there have not been any newS or updates on shipping to Singapore.
May I know what the plan is to ship to us? At the very least provide some updates on the expected shipment dates.
I pledged my contribution in Mid October 2019
And I have yet to receive the item.
This is taking very very long.
According to BackerKit account, my order is locked, and not yet shipped.
Contribution ID is 16288.
Canāt find any other ID number to provide to you.
Please advise.
-not very happy customer here trying to be nice.
Folks. Please remember that this is a case of Philips licensing their brand to a company called Screeneo. Having raised over S$10mn from the Indiegogo campaign, the money is in their account and the company doesnāt appear to be worried about reputation or legal issues. This forum has a number of moderators who claim to not be employed by Screeneo or Philips but spend a LOT of time claiming simultaneously to not know what the true details are but also at the same time provide reasons on behalf of Screeneo/Philips. Some of the complaint threads on this forum have been delisted because they claim that Philips executives were getting too many complaints.
I hope that you all receive your projectors in the end but if your patience ever runs out please bear in mind that the regional HQ of Philips and the department that licensed the Philips brand to Screeneo is in Singapore. If you do a bit of searching online you will find the contact details of the responsible parties. I did.
edit I am backer number 1913 and I received a faulty device and have been trying to get a replacement for 4 months now. Please note the threads around the various known defects of this product and hope you are lucky enough not to be the recipient of one of those.
I canāt talk about the other ppl who commented but even with me being mouthy and kicking off IvoG has always treated me with respect even though as a moderator he, on some occasions wanted to kick me out.
I totally appreciate the need for moderators on public forums but when the normal channels of customer service donāt respond and the company directs all customer communications to this forum, then the role of a moderator cannot and must not be partisan particularly on matters that are essentially a bilateral legal relationship.
On that note, I hope you find satisfactory resolution eventually. Certainly an eye-opener for me.
Itās not a claim, itās the plain truth. At the moment I donāt have a gig at all due to the Covid crisis, so I have plenty of time on my hands and somehow I foolishly keep investing it in this forum, as I want this projector that Iām such a huge fan of (yes thatās right, Iām a PPM Fanboy! 
) to succeed and become better day by day due to a great community pushing the Screeneo team to achieve more with the software and firmware.Thatās my only gain and underlying motivation, of which I havenāt made a secret either.
The fact that I and possibly other moderators provide explanations and reasons (some would say excuses) on behalf of the Screeneo team is because we see a lot / everything on the forum, including the Staff section where some stuf about the forum management is discussed. We therefore have insights not everyone has, and we try to share them with the rest of the community to the best of our abilities.
We are not a true team in the sense that Screeneo canāt / wonāt share all their internal affairs, decisions, and strategies with us, and in essence we are okay with that, itās their forum and we signed up / were appointed to help them moderate it, and therefore help the community also. We donāt have a mandate to silence people who dissent or criticize, we often get posts flagged to us that we do still keep visible, regardless of whether we agree or not with the flag, as long as the content and tone isnāt against forum rules and guidelines. In fact, when there were people who felt that it was all mods on the Screeneo side of The Force they even made on of the more vocal and critical backers a moderator, so as to bring balance to The Force. Cause moderating isnāt about what we think or feel, itās about helping keep things civil, orderly, and helpful.
I donāt think any of these moderators (who are all backers by the way) are partisan, nor do we only say good things about Screeneo because we already got our projectors, as some of us donāt even have theirs yet.
I personally have been open and honest about how I see the Screeneo teamās strength and weaknesses, for instance in the following 3 posts:
But Iāve also tried to look on the positive sides and the openness they do have on certain aspects, and like I said, I want this product to succeed. Burning down the very people working on it serves me no purpose, but I will call things when I see them, in a civil and not personally attacking way.
The only delistings AFAIK have happened due to the tone and direction the whole conversation was taking, or because there was information shared that was sensitive to their internal processes. But delisting is not censoring, as anyone with the link to the thread could still visit it and post in it, delisting only removes it from the overviews and menuās. So if you had been a participant in that thread, had bookmarked it. or anything of the sort, you would still see it.