I just checked today that my projector would be shipped out in the next batch. While I’m delighted about it, I’m also worried because I’d put in my office address for delivery but with the work from home extended, the office will remain closed for at least another month. Is there a way to still be able to change the shipping address?
Contribution ID 15707, backer ID 11585932 15584658
Usually you can ask DHL to change the shipping address before the last-mile delivery. At least in Poland they send you a link where you can redirect the package before courier attempts to deliver it.
I’ve already filed a ticket via support@screeneo.com as unfortunately, due to Coronavirus I’m changing my location often. First, I’ll be moving within the UK (to a friend’s place) and later move to Switzerland. At the same time, the Backerkit status changed to “Your address has been locked” and I can no longer update it.
I’ve sent the request over a week ago (26 May) but apart from an automated email with request number (22210) and “it takes on average 3 business days to process requests” I received no reply.
Would be great to know whether my address will get updated as requested as it seems my Indiegogo contributor number (21529) will come up in the next list
Hi @IvoGrijt, could you please have a look at my PM regarding an address change in the Joy shipment? I assume it will be too late once the list has been sent to the forwarder. Thanks!