I am a little bit curious, where they are? They went to the forwarder 8 days ago. They took a few days to clear HK customs. Our tracking number aren’t activated, so they haven’t been handed over to the courier’s yet.
I am still currently waiting for my tracking number for the AUS Batch.
To my understanding, it’s that my package is still currently being held by the custom in HK and not shipped yet. Your staff has informed me that that batch will be shipped on the 21/3/2020 latest.
Also there is missing info from my address, my contribution ID is 8009, and I have sent an email to hello@picopix.com for an update. Since my package is ALREADY at custom, I know you cannot change the label, but is there anything you can do to make sure that my item is to be delivered to the correct address?
Please let me know, thank you for your effort and sorry about this inconvenience.
Hi I am backer number 12213 I haven’t received any notification that mine has been shipped, ie. no tracking number. I’m just checking that all Australian orders have been sent or are there another batch to go?
im on the same boat, contribution 8009, there is 10 of us that are on the second batch. due to one way or the other.
For me, they had to change my phone number and it delayed the shipping with the new label.