Wow! That would be a great outcome - DHL has replied to my query telling me that my parcel had been shipped & was gone
Thanks for the extra info!! Will keep my fingers crossed for this week (it’s my birthday next week!!!)
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I have the same problem, my tracking number is : CR071938833DE.
At the DHL web the only message that it appears since 8th of june is: Due to an address error, the shipment could not be processed/delivered. A new delivery attempt will take place.
Im so frustrated, picopix is not answering any of my emails, and DHL is telling me that I can not claim for the package
Hi,
I have just received a message from DHL that my tracking number is duplicated from a packed sent in February.
Who I can contact to see what is the issue with my delivery?
My tracking number is: CR071931985DE
@IvoGrijt Do you know who could help with this issue?
Thanks,
Álvaro
Me! 
1 Like
My shipment to delivery. I didn’t received my product and the tracking number shows if has been returned. I am in the home on that day. I dont understand this.
Any information about my delivery. Shipment to Germany?? Contribution #10752
Would you mind sharing your tracking code? You can send it by PM if you don’t want to share it publicly.
652/5000
Good afternoon, my contribution number is #15556. On May 18 I received an email that my order was shipped. Since June 2 the following information appears on the DHL website: “22:23 Local time | The international shipment has been processed in the export parcel center Speyer, Germany”. I have contacted DHL Spain to find out more and they have answered that there is a problem and that I will contact you. On June 10 I contacted you (Request 23439) and I still have no answer. Do you know in what situation my shipment is CR071938714DE and when can I receive it? Thank you very much.
Thanks @IvoGrijt.
Do you need any additional data ? which it will be the next step?
Thank you very much.
Have a great day.
Álvaro
Mine arrived Today!! Keep the faith!!!
Did you have the same problem? I’m worry because since the 8th of june it appears the same error…
Hi @IvoGrijt,
Any news about this? I don’t know what to do or who to contact to know what is going on with my delivery?
Thanks,
Álvaro
Mis disculpas Alvaro.
I would like you (and anyone else who’s package has been lost In transit) to send an email to support@screeneo.com If they haven’t already with the subject line
PPX Lost in Transit
and mention me in it (Ivo Grijt)
If you have any email exchange or documentation from DHL or other courier please send it as well.
If you’ve sent it already let me know the ticket number and I’ll pick it up.
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Thanks for your answer @IvoGrijt.
Not sure if my delivery is lost, They told me that my tracking number is duplicated, used in a previous delivery in February. I have already sent an email to support: Ticket number: 24351.
Thank you for your support.
Gracias!!
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Just to add to the discussion, with me, DHL always seems to “lose” valuable items, last time, it was a laptop. My local depot has appalling reviews…
Funny enough, every time i went to the depot, they find the “lost” parcel straight away…
See my DHL adventure here General info about shipment and manufacturing - #5978 by Happytoon
And here
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Hi, unfortunately DHL Parcel UK have sent my parcel to Amazon. I have a case number and Consignment number ready for you @IvoGrijt
Please send me an email via support@screeneo.com with the following subject line:
Shipping Exception DHL
and put everything you know so far in it.
I’ve got the same issue, seems like DHL/Philips have lost the parcel. Gutted is an understatement… Mine’s been sent to an Amazon furfilment centre… tried contacting DHL but haven’t been able to speak to a human, i’m waiting on Philip’s response and Amazon are refusing to help as the package isn’t furfiled by them despite being at one of their warehouses…
Hi @IvoGrijt
It’s been a week since I sent the email to support due to DHL’s issue, but I am not getting any answer.
Not sure, what to do next.
I really appreciate your support on this.
Thanks,
Álvaro