A post was merged into an existing topic: DHL lost my parcel - what to do?
Did they send you an sms or just showed up at the door?
Main is still in Dorsten since yesterday morning.
Mine is also still in Dorsten since yesterday morning (Delivery to NL)
@IvoGrijt Thanks againā¦ but then where did you pick up my data? I backed this project on Indiegogo not Backerit. And for what I recollect there was no mention of a tracking number on the Laurent batch spreadsheet.
As mentioned earlier Iām drowning in this information soup and Iām happy to find people like you sticking out the pack. #kudos
Iāll be patient now, for the time being. Thx 
2 Likes
My DHL adventure continues 
(dhl rant, please donāt really read unless you want to be entertained!)
The parcel was out for delivery yesterday and they didnāt deliveredā¦
Their appalling customer support told me that they are too busy due to Covidā¦
Iāve just saw a DHL van in the town next to mine (perhaps the driver serving my area) parked under a nice shaded tree, the driver bare foot sticking out the window while lying down in his reclined seat with his phone in landscape mode (too busy watching movie/playing games in the middle of the afternoon!)
My Parcel was back at the depot last night. No news todayā¦
I call support (why not out for delivery today). As they donāt reply to email ticket, only a single central automated phone number (ādonāt call us, check onlineā type of message) after navigating a few menus and 47 minutes in a queue, i spoke to a human (after reflection on the conversation, i am no sure if she was human after all!)
GUESS WHATā¦ THEY LOST IT.
They donāt know where the parcel is in the depot.
She ask me for a detailed description of the parcel so that they can look for it! What is on the parcel? Well itās a cardboard box with a label and my address and DHL tracking on itā¦
Next time, can philips package the ppm in bright yellow boxes with big pink elephants on it so that it is easier to describeā¦
No way to call the depot directly either but she did confirm the depot (oh no not that one again!)
But, has i had the same story with them now on 4 (non-covid) deliveries (100% failure so far, the last delivery took an extra 4 days compare to the first āout for deliveryā) I have been to the depot a few time and have their direct number.
I called the depot, same story, no idea where it is in the depot. It was scanned back in at 10:00pm last night but not idea where they put it when emptying the van (what about leaving it in the van for next day delivery?)
Anyway, a previous time i had this issue, i went to the depot and ask for my parcel (which they also lost)ā¦ Funny enough they found it straight away!) i might have to drive 2 hrs tonight and do the same again for the ppmā¦ Or take the risk to maybe get it sometime next week!
THIS LONG RANT Is simply an illustration that may explain why it takes so long for the Parcel to arriveā¦ Lost a few time along the way until they wonder whatās that palette full of boxes in a corner of an obscure depot somewhere! Then they remember and scan itā¦
5 Likes
Thatās shocking man! Hope you get it!!
1 Like
Mine was the same as yours, checked it when I saw your post, I hit it there now and has now updated with delivery for Friday
2 Likes
Here you go @Happytoon
22cm x18cm x 12cm (W x D x H)
Under the sticker it says PicoPix Max Mobile Projector
4 Likes
Thank Ivo
Extremely useful as always! What would the forum do without you 
Quick update on my DHL adventure.
I am a the depot to collect, I gave the tracking reference number only and suggested to show the guy some picturesā¦ He casually repliedā¦ āNaaaa i will find itā.
Indeed, 2 minutes later he came back with it 
Perhaps they did know where it was after all. 
The END! (hopefully)
Conclusion of the story, Iāve got it in my hand and on the way back home to open the boxā¦
First impression, the box is much smaller than what i expected
Patience everyone, yours will be with you soon!
10 Likes
They mightāve been hoping you would file a claim, get a new one sent, and then they could just keep itā¦
Glad I could help and that you have it!
5 Likes
You filled in a survey on Backerkit sent to your email
7 months ago by arnaud_dhaen@ā¦ 2019-11-25 02:52:00
Survey Answered At 2019-11-25 02:49:24 -0800 ā 2019-11-25 02:52:00 -0800
This is where you could find your tracking number, as was mailed to you 23 days ago
I see however that your projector has been delivered today at 11:59, I hope youāll enjoy it!
3 Likes
Hi, @Philips_Support_N and @IvoGrijt,
A quick question regarding this offer to purchase a second PPM at the price that we initially paid for it. This question might be useful for all backers actually who are considering it
I havenāt actually received mine yet, so I am hoping that it might be possible if there could be one more final round of this āsecretā discount. I am actually interested in the offer, but without knowing how good the PPM is, I think it would be fairer for all us later receivers to get the chance to play with ours first before making a commitment for one more.
As I said, Iām very much considering it for a present for my parents, but Iād like to test it first.
I hope youāll consider this for the ones who are yet to receive it yet 
Thanks
David
1 Like
The offer doesnāt state an end date, soā¦ you should still have some time. I think we will announce when itās last call for closing time om this campaign.
4 Likes
PhilpsNono might not like me saying this but Iām so confident youāll want one for your folks Iām going to do so anyways
Request and use the link, but just donāt pay it yet. If you then end up not wanting it, you just have it cancelled. If you want the extra ones, you pay for them 
1 Like
Youāre good @IvoGrijt, āonesā subliminally planting that in my head. Guess Iāll go buy 3 now!
@Philips_Support_N shouldnāt hate you for saying that, youāre now expanding your job description to Salesman!
20% cut for each sale you make 
2 Likes
The more people buy and love this, the longer I will be able to enjoy mine with updates and such due to the large user base. Thatās been one of the main motivations for me to even be on this forum and now team.
6 Likes
Applies to all of us, so itās a big incentive. Iām like a child at Christmas, right now. I just want my toy.
Come on DHL. Iām waitingggg
4 Likes
I finally got mine yesterday. I am loving it. For me, yesterday was also Christmas as this was my christmas present.
The facebook owner group has many happy owners with great comments
Very nice little projector!
Well worth the wait.
7 Likes