My shipment to delivery. I didn’t received my product and the tracking number shows if has been returned. I am in the home on that day. I dont understand this.
Any information about my delivery. Shipment to Germany?? Contribution #10752
Would you mind sharing your tracking code? You can send it by PM if you don’t want to share it publicly.
652/5000
Good afternoon, my contribution number is #15556. On May 18 I received an email that my order was shipped. Since June 2 the following information appears on the DHL website: “22:23 Local time | The international shipment has been processed in the export parcel center Speyer, Germany”. I have contacted DHL Spain to find out more and they have answered that there is a problem and that I will contact you. On June 10 I contacted you (Request 23439) and I still have no answer. Do you know in what situation my shipment is CR071938714DE and when can I receive it? Thank you very much.
Thanks @IvoGrijt.
Do you need any additional data ? which it will be the next step?
Thank you very much.
Have a great day.
Álvaro
Mine arrived Today!! Keep the faith!!!
Did you have the same problem? I’m worry because since the 8th of june it appears the same error…
Hi @IvoGrijt,
Any news about this? I don’t know what to do or who to contact to know what is going on with my delivery?
Thanks,
Álvaro
Mis disculpas Alvaro.
I would like you (and anyone else who’s package has been lost In transit) to send an email to support@screeneo.com If they haven’t already with the subject line
PPX Lost in Transit
and mention me in it (Ivo Grijt)
If you have any email exchange or documentation from DHL or other courier please send it as well.
If you’ve sent it already let me know the ticket number and I’ll pick it up.
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Thanks for your answer @IvoGrijt.
Not sure if my delivery is lost, They told me that my tracking number is duplicated, used in a previous delivery in February. I have already sent an email to support: Ticket number: 24351.
Thank you for your support.
Gracias!!
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Just to add to the discussion, with me, DHL always seems to “lose” valuable items, last time, it was a laptop. My local depot has appalling reviews…
Funny enough, every time i went to the depot, they find the “lost” parcel straight away…
See my DHL adventure here General info about shipment and manufacturing - #5978 by Happytoon
And here
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Hi, unfortunately DHL Parcel UK have sent my parcel to Amazon. I have a case number and Consignment number ready for you @IvoGrijt
Please send me an email via support@screeneo.com with the following subject line:
Shipping Exception DHL
and put everything you know so far in it.
I’ve got the same issue, seems like DHL/Philips have lost the parcel. Gutted is an understatement… Mine’s been sent to an Amazon furfilment centre… tried contacting DHL but haven’t been able to speak to a human, i’m waiting on Philip’s response and Amazon are refusing to help as the package isn’t furfiled by them despite being at one of their warehouses…
Hi @IvoGrijt
It’s been a week since I sent the email to support due to DHL’s issue, but I am not getting any answer.
Not sure, what to do next.
I really appreciate your support on this.
Thanks,
Álvaro
Hi @IvoGrijt,
Thanks so much for all your help with this!
I’m in the UK and my consignment seems to have gone missing too. I’ve raised the issue with DHLParcelUK and have tracking reference, case number etc. etc. which I’ve emailed to support@screeneo.com with the subject ‘Shipping Exception DHL’. The request has ID 24683.
Is there anything else I can provide to help figure out where my Picopix has gone?
Graham
@Philips_Support_N is there a way to get any support with my issue? I sent an email to support one week ago but I am not getting any answer back.
Ticket number: 24351
Thanks,
Hi, @Philips_Support_N @Philips_Support_N @Philips_Support_T @Philips_Support_T @IvoGrijt,
Is there a way to get any support to know what is going on with my delivery? not getting any response from support@screeneo.com.
Thanks
DHL has returned the packet to the origin (sender) 
Hi
My projector was due to be delivered on 11 May 2020 - after that date passed, the status on DHL implied I had changed the delivery date, which is not true.
Furthermore, after finally managing to contacting DHL (via Twitter), they told me they were unable to track the shipment as it had been lost! - and I should contact the seller to resolve the issue. After a few emails to support@screeneo.com, and no reply, I am hoping to find a resolution on this forum.
Thanks