But i have sent an email the 30th april (support@screeneo.com) about a changment of delivry locality (in the same department in France), because as soon as possible, I will move.
Could you be change my delivery address to be sure that it will not be lost ?
Thanks a lot for your hardworking
don’t forget that we are not counting the number of backers but the number of product. Eg: a batch of 1000 devices could be attributed to 890 backers because some of them bought 2/3/5 devices.
Thanks for the updated lists @Philips_Support_N. I have a question of understanding: Can you explain to me why some neighboring Backerkit IDs with shipping destination to Germany are on the list and mine aren’t?
Aren’t all shipments from one country bundled together? If not, when can I expect my delivery?
Backerkit ID has no correlation to backing order, as people who backed much later may have filled in their Backerkit surveys before others who backed earlier.
The shipping order is more or less decided by country they ship to, if there’s 200 going to country A and there are 300 backers there, then the first 200 according to the Indiegogo contribution ID will get theirs, regardless of other backers with possible lower numbers bit in other countries. But not all shipments from one country are bundled together.
@IvoGrijt Many thanks for your fast and helpful answer. One problem left: I can’t find “List 3”, I seem to be blind - could you help me out with a link?
We created a summary thread so nobody has to hunt down information but instead can find it in one convenient spot. You can easily find this thread by clicking on the News button in the top menu bar of the forum. Bookmark that and gather your daily digest from it, you can always click on the quotes in that topic to jump right into the actual thread where it was actually posted.
The latest lists are linked to from the first item in that thread.
If that’s the case, then it most certainly is a different shipment than the one IvoG was referring to when he mentioned the custom clearance. Unfortunately, I have no idea why the tracking for those HK to CH shipments don’t show any progress at all. Hopefully @Philips_Support_N can provide some insight.
It’s the format of the backer kit no I’m wondering about, it being alot higher than everyone else, nearly everyone has a no that starts 1558 but mine is 1580, I’m in the 18000 contribution Id end of things so I guess I’ll be a while yet anyway… Yeah but it’s just that number… Surely it doesn’t jump from 1558xxxx to 1580xxxx odd, that’s 22,000 higher isn’t it? Bit lost on it all… I didn’t fill my backerkit in as quick as I should have I’m afraid, schoolboy error
Not filling the survey in right away doesn’t affect your fulfillment order.
And yes, there could be 22000 Backerkit surveys in between, as those numbers are used by any campaign on Backerkit. If one releases their survey between the time of start of Philips’ and your filling in of yours, then it could happen.