Hi,
I followed the instructions and sent you all my details to return my faulty unit. I told you you could come to pick it up last Friday (8th of April), but nobody came.
I emailed you again choosing tomorrow Friday. But you haven’t confirmed you are coming. Are you coming?
My email is libnypacheco@gmail.com
Thanks in advanced
Just out of curiosity, what’s your IGG number?
No, it’s because the tracking code you have is for your individual projector shipment from your local warehouse. Please see this post:
Hi Vamsi,
That is because India is currently on the no fly list, and DHL is not delivering. You will get an email only once DHL accepts the shipment. This could either happen post Apr 20 or May 3. We have to wait and watch.
3018 - Shipped by Jan 2020 (before Shutdown)
1480 - Shipped second week of Mar 2020
1570 - Ready End March (1170 backers + 400 pre-orders) - Shipped April 12
1200 - Ready April Week 1 - Shipped April 12
400 - Ready April Week 3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3950 pieces were manufactured post reopening. This means effectively current output is now around 607 pieces per week.
Disclaimer: These calculations are based on updates shared by @Philips_Support_N
Hi @imdevu and thank you for the summary!! It’s very nice to have a quick review of the status. May I suggest to sort the summary in the reverse order (I mean in the thread), so at the very beginning there is the last information?
NEWS:
Great news! I’m happy to see things are moving OK, but I hoped the units per week will be much more than this. I guess the light engine supply is a problem, but let’s hope after 20th of April once you get a streamlined supply chain, this would change. Otherwise seeing you have ~8000 yet to deliver, if we have an average 1000 per week, this would mean we’ll go into June. 
Mid June is my bday so this would be my target before I get upset 
Thanks Nono… any update on the countries that you had difficulties sending to (specifically South Africa)?
totally agree with you: a thread with just official posts from Philips, simple and straightforward, no chat possible in such thread! It would be the best solution in my opinion, too.
The summary thread that @IvoGrijt linked to above is exactly that.
Any going to the u.s ? I can’t see the numbers being despatched anywhere
we will give the list after the QC
@PhilipsNono thanks for sending out the lists now, I like seeing them, it feels like a weekly lottery draw. One I know eventually I will win. It also makes it more involved then just guessing on if we will see an email or not.
Thanks for all the updates, pictures and hard work the whole team does it is greatly appreciated.
That’s really awesome! @Philips_Support_N May I ask, just for curiosity, which kind of acceptance criteria do you have for a quality control? I mean, in every lot of X items, how many defective items do you need to check as not ok to set all the lot as not ok? (Is this the logic you use?) (I usually use the n-sigma with the cp/cpk system in our production processes)
Minor, Major and Critical.
I cannot give you all the criterias for each one cause we have more than 100 for each.
Reject if (not the sum of the 3 but only if 1 of them is as below)
@Olivier_Huet
It is really interesting that you only foucs in i request a refund but you did not notice that PhilipsNono was telling lies and cheat me by spreading wrong information to deceive me i mentioned the problem with philips nono him self not all
You did not ask your self many persons are asking for refun why he accept mine only ??
Even me i send official email to refund 1 day ealier and they said sorry we purchase all component we can not refund now.
But he take it personally and i wonder why there is no reply from any staff from philips till now
I request refund i did not mean it but he drive me crazy by his misleading information
And i am still have a hope someone from philips will contact with me to correct this individual mistake
After waiting 7 months he just click and cancel my contribution
May be he will say i request refund he also said many promises so why he did not keep we are human sometimes when we are angry we can not express well
