General info about shipment and manufacturing

[XMaciej_Oliwa]

Ok. Thank you.

[IvoGrijt]

@franzli

for obviously getting a weekly 6 figure pay check from screeneo to “defend” them

You’re getting 6 figures? I’m doing all the legwork and only getting “Thanks”

Welcome, what a great First post Franzli, thanks for your support and eloquent argumentation.

[Georgeleecc]

By all means brand new account and eloquent poster. This is the official channel for backer support after all.

As said I will not dignify the presumptions and assumptions made.

[IvoGrijt]

@Georgeleecc

As said I will not dignify the presumptions and assumptions made.

Yet you expect everybody else to dignify yours?
Come on George, I thought you were also an “eloquent” debater like me

[imdevu]

For those people who are looking for a summary:

3018 - Shipped by Jan 2020 (before Shutdown)
1480 - Shipped second week of Mar 2020
1570 - Ready End March (1170 backers + 400 pre-orders) - Shipped April 12
1200 - Ready April Week 1 - Shipped April 12
0 - Ready April Week 2 - Holiday in China
0 - Ready April Week 3 - 784 Pc rejected due to QC Failed
1612 - Ready April Week 4 - Packing and shipping pending

---

5162 pieces were manufactured post reopening. Current average output is now around 645 pieces per week.

• EU tracking numbers from April 12 shipment still not active. This is expected. Articles are stuck at customs. Expected to be out by Tuesday, 28 April. **

---

Disclaimer: These calculations are based on updates shared by @Philips_Support_N

Previous Summary

General info about shipment and manufacturing

[IvoGrijt]

@imdevu

current output

Shouldn’t that be average output?

[imdevu]

Updated! and thanks for the line breaks tip.

[Dedohamdy]

@Philips_Support_2 @Philips_Support_T @Philips_Support_P @Philips_Support_T

Hi everyone ( Aslam aleekom )

Maybe it is my last comment. Today i got my money back (Refunded).

@Philips_Support_2 I believe no one here attacking you or join this fourm to make you or your company fail
We start supporting this project as we believe it is good product and really it is

I advise you should be more open minded accept comments from others this fourm is not created for you only to speak

I would like to say SORRY for everyone he misunderstood my comment i did not mean to insult anyone especially @Philips_Support_2

i wish i could have the projector i supported over past 7 months but Mr. Nono decided to not ( i hope he make up his mind and find solution for my case)

Thanks and good luck for all

[Picopixjon]

Has anybody else lost there tracking number? I have gone on dhl & for some reason my tracking number has been lost I had one electronically since the 10th is this normal?

[Picopixjon]

I’m guessing it’s under maintenance

[imdevu]

This is why your tracking number isn’t working yet:

@Philips_Support_N

Hello guys, remember that the tracking number can ONLY be tracked when the parcels reach a DHL warehouse. Before that, DHL Express uses an internal tracking number for the entire container.

@Philips_Support_N

The projectors are now in Germany. DHL is prioritizing medical goods… that’s the problem. We are in the queue. They are at the airport, but have not been cleared by customs yet.

[imdevu]

I have reworked the high level summary thread based only on available information shared.

Hope this one helps you better. Thanks.

[Georgeleecc]

Thank you @imdevu. It might be helpful to also have independent third party status updates on how shipments are being affected.

See COVID-19: Carrier Operations Status in Hong Kong & Singapore | Easyship Blog as an example of a summary. The major courier companies also provide their statuses

https://www.simplydhl.com/covid-19updates
Service Alerts | UPS - United States?
https://www.fedex.com/content/dam/fedex/apac-asia-pacific/downloads/fedex-covid-service-update-en-apac.pdf

The often repeated question in this thread is what it means to receive the tracking code. In the context of DHL it just means that the digital information has been uploaded to DHL by the shipper and DHL has not actually taken custody of the item. The other statuses by DHL are as follows:

[Kevin_Galipeault]

I think canadian backerkit ID #s aren’t on that list, Im not in it too
Fingers crossed for the next batch

[Kushner]

My case isn’t being handled - that’s the reason why I’m writing it all here in this thread. I mailed about the issue to every possible email you guys provided and private messaged three administrators on this website. The response was only one of them deleting himself from the list I would very much love to keep it in borders of PMs and email but it doesn’t seem that I’m ever gonna be answered that way. Also even though I got at least some kind of answer from you it doesn’t really help my issue. I still don’t know what’s going on and how to solve the problem.

[Philips_Support_N]

Hi Ivan, I saw some internal email about your situation. We already passed the information to DHL to change the address.

[Philips_Support_N]

If you need to change your address, PLEASE read this:

• Do not change it inside Indiegogo, this is not synchronized to Backerkit after Backerkit imported your perk inside its own database
• If you want to change your address, please send us an email with your backerkit number @ support@screeneo.com in order for us to change it inside backerkit database and inside our forwarder database
  Thanks,

[Tomcrows]

Hi. Let’s say shipping is on Tuesday, what’s the ETA from then for a European (Irish) backer? I’m in the list.

[Philips_Support_N]

This will depend on:

• Flight booking
• Custom clearance in Germany
• Capacity of DHL to ship
  Due to Covid situation: DHL and all other shipping companies are prioritizing medical supplies

[Tomcrows]

Ok understood. I’ll guess a few weeks.

Appreciate the help from you guys and Ivo. Although Ivo, you should focus on answering people’s genuine queries and not waste your time engaging in unproductive exchanges with people who are impatient, it’s beneath you (unless you enjoy the banter of course!)