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Any idea on the units that where supposed to ship in the 22nd?
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I can not understand that with so many who received the notification with me on 19.06. that the package had arrived at the retail outlet, they have now received it in other countries and by me there has been no new notification since 19.06.
How long should I wait until I have to worry?
Iām from Germany near Mannheim.
I wouldnt worry too much yet Julius, my package supposedly got delivered once, and has decided it doesnt want to be delivered any more so went on another journey. (note it thought it went to Italy, not the UK, and was before it was even sent from China)
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@Julius lots of us are in the same position!
and DHL UK isnāt finding anything for my parcel. I guess DHL Deutschland decided to send every other UK package to the UK except mine.
@dave21589 my package went from an old delivery (delivered to Italy) then to no results found, before coming back active again last night (coming to UK i hope). the tracking after that still shows the old Italian stuff at the moment unfortunately though.
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As luck would have it ā¦ I just got the message that I will get it tomorrowš
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Did they send you an sms or just showed up at the door?
Main is still in Dorsten since yesterday morning.
Mine is also still in Dorsten since yesterday morning (Delivery to NL)
@IvoGrijt Thanks againā¦ but then where did you pick up my data? I backed this project on Indiegogo not Backerit. And for what I recollect there was no mention of a tracking number on the Laurent batch spreadsheet.
As mentioned earlier Iām drowning in this information soup and Iām happy to find people like you sticking out the pack. #kudos
Iāll be patient now, for the time being. Thx 
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My DHL adventure continues 
(dhl rant, please donāt really read unless you want to be entertained!)
The parcel was out for delivery yesterday and they didnāt deliveredā¦
Their appalling customer support told me that they are too busy due to Covidā¦
Iāve just saw a DHL van in the town next to mine (perhaps the driver serving my area) parked under a nice shaded tree, the driver bare foot sticking out the window while lying down in his reclined seat with his phone in landscape mode (too busy watching movie/playing games in the middle of the afternoon!)
My Parcel was back at the depot last night. No news todayā¦
I call support (why not out for delivery today). As they donāt reply to email ticket, only a single central automated phone number (ādonāt call us, check onlineā type of message) after navigating a few menus and 47 minutes in a queue, i spoke to a human (after reflection on the conversation, i am no sure if she was human after all!)
GUESS WHATā¦ THEY LOST IT.
They donāt know where the parcel is in the depot.
She ask me for a detailed description of the parcel so that they can look for it! What is on the parcel? Well itās a cardboard box with a label and my address and DHL tracking on itā¦
Next time, can philips package the ppm in bright yellow boxes with big pink elephants on it so that it is easier to describeā¦
No way to call the depot directly either but she did confirm the depot (oh no not that one again!)
But, has i had the same story with them now on 4 (non-covid) deliveries (100% failure so far, the last delivery took an extra 4 days compare to the first āout for deliveryā) I have been to the depot a few time and have their direct number.
I called the depot, same story, no idea where it is in the depot. It was scanned back in at 10:00pm last night but not idea where they put it when emptying the van (what about leaving it in the van for next day delivery?)
Anyway, a previous time i had this issue, i went to the depot and ask for my parcel (which they also lost)ā¦ Funny enough they found it straight away!) i might have to drive 2 hrs tonight and do the same again for the ppmā¦ Or take the risk to maybe get it sometime next week!
THIS LONG RANT Is simply an illustration that may explain why it takes so long for the Parcel to arriveā¦ Lost a few time along the way until they wonder whatās that palette full of boxes in a corner of an obscure depot somewhere! Then they remember and scan itā¦
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Thatās shocking man! Hope you get it!!
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Mine was the same as yours, checked it when I saw your post, I hit it there now and has now updated with delivery for Friday
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Here you go @Happytoon
22cm x18cm x 12cm (W x D x H)
Under the sticker it says PicoPix Max Mobile Projector
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Thank Ivo
Extremely useful as always! What would the forum do without you 
Quick update on my DHL adventure.
I am a the depot to collect, I gave the tracking reference number only and suggested to show the guy some picturesā¦ He casually repliedā¦ āNaaaa i will find itā.
Indeed, 2 minutes later he came back with it 
Perhaps they did know where it was after all. 
The END! (hopefully)
Conclusion of the story, Iāve got it in my hand and on the way back home to open the boxā¦
First impression, the box is much smaller than what i expected
Patience everyone, yours will be with you soon!
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They mightāve been hoping you would file a claim, get a new one sent, and then they could just keep itā¦
Glad I could help and that you have it!
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You filled in a survey on Backerkit sent to your email
7 months ago by arnaud_dhaen@ā¦ 2019-11-25 02:52:00
Survey Answered At 2019-11-25 02:49:24 -0800 ā 2019-11-25 02:52:00 -0800
This is where you could find your tracking number, as was mailed to you 23 days ago
I see however that your projector has been delivered today at 11:59, I hope youāll enjoy it!
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