Both have been dealt with, by informing people about the first and actually fixing the second
… who were also backers, possibly even before the general public could back the campaign
Granted, but unless you’re in that boat it shouldn’t be a reason for anyone to want a cancellation refund
So many? Of the thousands of units made you’ve only heard about 1% or less being defective, and most of those were due to the focusing wheel glue issue which has since been corrected.
Well, the delivery process has started and the campaign ended. So that’s why they’re not accepting refunds.
Hey Angad, I see where you’re coming from, but did you buy the projector or backed the project on IGG? I’m asking cause the terms and conditions for both are different.
Also, Philips are doing everything they can to resolve all faults and errors given the situation the whole world is on.
Sorry for the spam but it is my last chance of having my request answered. They have blocked all means of communication. Indiegogo.
They don’t respond to emails, they send automated replies and ignore
I have PMed Philips personell here no response.
Just a small off-topic and something to think about. Unemployment rate is getting higher than ever, businesses are closing, US Fed reserve is printing money (the worst that could happen to an economy) to try to assess the situation, vendors are not getting paid because of cashflow, and we are here, waiting for the PPM. I know we all want it, we all backed the project, we knew the risks, we spent some money. But can we for a moment, think about the big picture and that it’s very close for the **** to hit the fan? All businesses are struggling at the moment, it’s a situation non was able to foresee. So let us all be a bit more understanding in this tough times! We will all get the projector, things are moving.
From a concerned citizen of the world, waiting for the next update from Philips!
Hi Philips, let’s make it simple - could you please share when you are able to next ship to Singapore?
If not by this month, please allow for us to get a refund.
This has dragged on long enough and with jobs being impacted and money being scarce, this is increasingly seen as a frivolous expenditure especially if it is not forthcoming.
Thank you for putting my mind at ease.how has the trapezium issue been solved ?
I see these issues like green picture ,red picture and I get worried…I’m just hoping I get a good piece which I don’t have to return bcs returning is a pain.Is that too much to hope ?
Lastly since u answered each n every worry of mine cd u know when the u.s delivery is planned ?
Unfortunately that’s the one thing I don’t have any more info than what I gather from the same posts by PhilipsNono.
The trapezium or Vertical Keystone Correction is available for all inputs and uses, works via the hardware. The 4 corner correction is however only available in the Android OS and apps within, which has been addressed by giving better explanation of the limitations (INFO: Limitations of features for HDMI and USB-C inputs)
Please don’t worry about the unit or its features, not all is as bad as some make it out to be, not all is as some expected it to be or were promised it would be, but in the end it is a nice, portable, self-contained unit.
hi, i checked your List for sendings a few days ago with my backer_id beeing “15590105” the list got updated now and my backer_id got removed from the list, but since im from germany i’m a bit concerned about a mistake or something else? can u please check and give me an answer. it’s confusing to me right now why i was included first but now beeing excluded.