My picopix was delivered to my previous address 
Apparently the change of address I asked 1 month ago didn’t work despite being on my backerkit page.
1 Like
I don’t get it. Do you mean “can I go to my old address to pick it” ?
Yes, that’s what he means
ok. I think there is no other solution.
It was collected by a neighbour. I just need to find some time to do this 3 hour trip.
2 Likes
I will inquire about Taiwan backers today and get back to you.
3 Likes
Thanks to iVog,
Betty (flight on 5/18), it is already 6/9 today. Taiwan supporters still can’t get the tracking number, so your assistance is urgently needed, thank you!
Indiegogo ID: 13588
1 Like
I went to pick it yesterday ! hopefully one of my neighbour was kind enough to collect it.
I am very happy to have it home.
My cat also love the ppm !!
I would like to say a big thank you to @IvoGrijt for his help and patience on this forum.
4 Likes
Hi there, I thought I would pass on that my projector hasn’t arrived at my address in the UK but the DHL tracking website says it was delivered to Turin. I had just been assuming this will rectify itself but having read the banner message it recommended that those in my situation post here so that is what I am doing.
My IGG number is 14663.
Best wishes,
Sam
1 Like
I’m the same as Bysh; part of the Laurent batch (IGG 19344) and showing it was delivered to Turin but the waybill and delivery tracking number matching to my shipment address?
Hopefully this is just to do with DHL reusing waybill and tracking numbers. I called DHL for clarification yesterday, and they were really unhelpful sending me between DHL Express and DHL Parcels and all sorts of departments, but getting me no further forward in terms of finding out what is going on and in the end telling me that my parcel has been wrongly routed and asking me to approach Philips - I am observing the situation and considering making a complaint to DHL and the GDPR regulatory organisations about their mishandling of data if it is indeed just DHL systems going awry.
Thanks to the Philips team for all your hard work - I understand it’s been a challenge in the current circumstances but do keep us posted about the status of the deliveries where possible.
1 Like
@Bysh & @stephlt: I checked both your tracking numbers just to be absolutely sure of what I’m about to tell you, even though we have said it many times already and also put it in our [FAQ] Tracking and Shipping, so I actually knew the answer already.
Your tracking numbers both show that The instruction data for this shipment have been provided by the sender to DHL electronically on Su, 31.05.2020, 17:58
The fact that both have the exact same timestamp is because the forwarder generated / got these tracking numbers at the same time when they needed to print them out to label the boxes. We also know for a fact that the units were still with the forwarders on this date. So unless Marty McFly himself took the DeLorean back to the 13th of May to transfer the packages to DHL, there’s no way these are your packages.
As soon as the packages have been handed over to DHL in Germany, you’ll be able to follow your actual package.
Chuckles - yeah, I gathered the same - just annoyed with DHL being useless at being clear with information… Thanks for taking time to explain to us again and making me smile.
2 Likes
Thanks for checking. Sorry to ask you for information you’ve already written elsewhere, as I said I only sent the above post due to the guidance in the header. I can see that you’ve now updated the header notice as well so hopefully it won’t happen again!
Can’t wait for the projector to arrive now… well I can wait but I wait excitedly 
1 Like
That’s okay, I only referred to it already being there to indicate the steps I took to provide my answer to you. That’s when I realized that the way it’s worded in the FAQ was what sent you this way probably, which is indeed why I then fixed the FAQ and added this example.
Now all we have to do is point users to FAQ #5
Phew, that’s a lot of FAQing in one post, geez… 
When will Taiwan backers get the tracking code?
Hong Kong to Taiwan should be much easier than Hong Kong to Europe, but many Europe backers receive the goods within 20 days. Taiwan backers waited for a month without even the tracking code. What happened?
2 Likes
Hi @IvoGrijt
I’m sorry to ask, I know you guys are all overloaded. I tried to refrain from putting any more pressure on you but I’ve received my tracking number on 31/5 (I’m from the Laurent batch) but it’s not found on any of the DHL tracking places (i tried 3 of them just to be sure) up until now. The latest on Laurent says “Tracking labels awaited from Forwarder.” but if I read it correctly the number should be traceable already and you guys just wait for the actual labels to stick on packages. So should I just wait longer or is it time to be worried? Thank you!
1 Like