Shipping to Switzerland

Yup - any update on shipping for CH, @Philips_Support_N? We’ve long paid the product AND taxes - the least you can do is provide an update on estimated timelines. :thinking:

Hello, concerning shipment, we always give info on the other thread called Post Virus Shipment

Is it just me or the answers we do get from @Philips_Support_N about when to expect our orders, are quite vague, with no real useful info? These were the answers for my query about getting a tracking number for my order that was sent back to sender nearly a month ago, because of defective packaging……

PhilipsNono 29 days ago
Hello,
We will check with DHL as we are not in charge of the shipping. We will keep you posted.

PhilipsNono 25 days ago
We are on it as our forwarder in China is now going back to work

PhilipsNono 21 days ago
Hello, We are on it and we will keep you posted

PhilipsNono 10 days ago
Hello,
You product came back from DHL with a defective packaging and we need to change it. We will send you a new one

PhilipsNono 4 days ago
Hello, your product has been sent back to HK, this is not our fault but DHL.
Your product is shipping back again tomorrow.
Thanks,

PhilipsNono 4 days ago
Will keep you posted tomorrow

PhilipsNono 23 hours ago
still waiting for DHL. we are pushing them

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Still nothing?

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same here.

Hi Swiss backers.
In the thread below, @Philips_Support_N has given some news about how will be handled shipping to Switzerland :

Still did not get mine…so pissed

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Contribution number 9512 in Switzerland. What about delivery time ? Thanks Julyan

There is no delivery time. Not individual, not for the entire country. We’re in a void of indecision. First we didn’t ship with Europe, then he said we’d ship with Europe, now he just told the Norwegians they wouldn’t ship with Europe because they weren’t part of the EU. Happy guessing.

Apparently we will receive tracking soon. As the shipment is first dispatch to Germany then from Germany to Switzerland. Shipment currently in Germany for clearance. So it sounds good for Switzerland

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What makes you think Switzerland is part of that shipment?

Was a reply from Philips 6 days ago in this group. Swiss batch will be send with EU batch throug Germany

LLGbeta-tester

6j

Hi Swiss backers.
In the thread below, @Philips_Support_N has given some news about how will be handled shipping to Switzerland :

Andy, for Switzerland we will go through Germany and then Switzerland. So the shipment will be part of the EU ones. Concerning the tracking we gave yesterday and today: yes it takes time to update on the system.

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The EU oneS. That’s a general statement about future shipments, which are planned to contain our units at some point, not the current shipment.

#3158
Any Swiss Backer received a trackingnumber? @Philips_Support_N

Neither love nor tracking number.

Backerkit #11582189

Mine 11582337…nothing so far…and fed up…

Hi picomax team

I’m backer ID 4349. Do you have any idea when the shipping will arrive to Switzerland?

Greetings from Bern

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Check your Backerkit ID against the list Nono posted innthe general shipping thread. With a number that low you could be in the next batch. An explanation how to find your Backerkit ID is in that thread somewhere.

Hi Liersi

I tried but I could’t find the list. Can you please post the link to the post of Nono? He posted a lot, but the only list I could find was a list with huge numbers. My Backer ID is 4349.

Thanks for help